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  • View your accounts

    Online services for business

    Online services for business is here. The Business Portal and electronic superannuation audit tool are being replaced by Online services for business for all your tax and super needs. We recommend you start using this new service for your transactions with us. For more information go to Online services for business.

    Business Portal

    View your accounts

    You can use the Business Portal Account details function to:

    • view any overdue amounts
    • view itemised accounts by processed date
    • view accounts by tax type summary
    • estimate general interest charge (GIC)
    • specify a date range for an account you want to view
    • view or print a statement of account.

    The accounts you see depend on your permissions in Access Manager.

    See also:

    Using account details

    Tax accounts

    We use a running balance format for tax accounts and apply payments to the balance of the account, not to specific activity statements or tax obligations.

    To view the tax obligation that relates to an activity statement, at the Itemised account screen select:

    • process date order – to view the end date of the period that the activity statement applies to, you can view  
      • self-assessed amounts for period ended (date)
      • amended self-assessed amounts for period ended for amended or revised activity statements.
    • effective date order – to view the period information of the activity statement. For amended or revised activity statements, the original activity statement period is shown.

    The tax type summary does not display payments. It shows net amounts that were reported for each tax obligation, including any revisions or amendments to amounts already reported and net amounts of assessable and deductible interest. All amounts displayed relate to your income year or the current income year to date.


    You can view an activity statement amount at the Itemised account screen immediately after successful lodgment of the activity statement.

    To view amount details for activity statement labels, at the Itemised account screen select the goods and services tax (GST) amount to go to the Activity statement summary screen.

    Your account payout figure is the amount you need to pay to bring an account balance back to zero, including an estimate of GIC where applicable. Paying this amount on the payout date specified, will bring the account balance to zero, unless other transactions are processed in the interim. A payout figure can be changed by updating the date field.


    At the Itemised account list you can sort by:

    • Process date –.the date a transaction is processed by us. This is the date the transactions are placed onto the account. You can sort to view the order that transactions were placed on the account.
    • Effective date –the date the transaction takes effect on the account and is used for calculating GIC. For a  
      • debit amount it's the due date
      • payment or credit transaction it's the date the payment was received or credit notified.

    Refunds and transfers

    To request a refund or transfer of funds from one account to another, select the Account number and then Refund request or Transfer request. We'll issue you a receipt number and process the request within 14 days.

    You can view the details of the request in the Mail menu Sent items.

    Alternatively, you can contact us.

    Watch: How to view my accounts and request refunds or transfers

    Media: How to view my accounts and request refunds or transfers Link (Duration: 02:12)

    General interest charge

    General interest charge (GIC) is applied to unpaid tax liabilities and is calculated on the daily outstanding balance. To view GIC details either:

    • select GIC (if available) and the calculation detail will display
    • send a secure message to us by using the Mail option.

    You can request the remission of GIC:

    • through the Mail option in the Business Portal, select Request a remission of general interest charge
    • in writing, see Remission of interest charges.

    You are required to disclose interest income in your tax return in the year the remission occurs.

    Deductible interest expenses include, GIC amounts and debit amended GIC amounts.

    Assessable interest income will include:

    • remitted GIC
    • credit amended GIC
    • credit amendments to GIC remissions.

    On a running balance account statement, the:

    • total net deductible interest expense includes original GIC amounts and debit amended GIC amounts
    • total net assessable interest income includes credit amended GIC amounts, remitted GIC amounts and amendments to GIC remission amounts.

    Our systems differentiate between account types. GIC applied to a fringe benefits tax account or income tax account will not be shown on a running balance account and are notified separately on a late payment or GIC notice.

    See also:

    Payment plans

    If you cannot pay your tax debt on time, you can organise a payment plan by:

    • sending us a message using the Business Portal Mail option – select Debt and lodgment and then Payment arrangement request
    • phoning our 24-hour automated service on 13 72 26 and selecting option 2 if your debt is $100,000 or less
    • phoning us on 13 11 42 if your debt is more than $100,000.

    To check or update your bank account details:

    • select Business registration details
    • select Financial institution details.

    See also:

    Last modified: 01 Feb 2021QC 43617