• If you ask us to retain an amount for verification, is there an approved form that you must use?

    No. There is no approved form and you are not required to give the request in writing. If you make your request after you have lodged your return, it is possible we may have already processed your return and given you your refund. To ensure we are able to action your request, we encourage you to make your request by phone.

      Last modified: 29 Jan 2013QC 28291