• How do we inform you?

    We can inform you in a number of ways that we are retaining a refund under section 8AAZLGA, including by phone, email, post or text message.

    If we are unable to contact you by other means to inform you, we are considered to have satisfied our obligation by serving a letter that informs you to your preferred address for service in our records.

      Last modified: 29 Jan 2013QC 28291