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  • Incorrect or incomplete bank account details

    We pay your refunds into your nominated financial institution account, unless there is a good reason to refund the amount in a different way.

    This means we will usually retain your activity statement refunds until you have provided us with your financial institution account details. We will also retain these refunds if your nominated financial institution account details are incorrect or incomplete.

    Account details

    If we require bank account details for the payment of a refund, we will send you a letter asking you to provide these. Generally, once we have the correct financial institution details your refund will be automatically issued.

    Ensure you quote your account details correctly when you apply for your Australian business number (ABN), or when you update your account details.

    Incorrect name

    A financial institution account will be considered incorrect if it is held in the incorrect name.

    Table: particular entity types, examples of accounts which would be considered to be held in correct or incorrect names

    Entity type

    Accepted accounts

    Incorrect accounts


    The company

    Trading name

    Director name/s


    The partnership, that is, all of the partners

    Executor for the partnership

    An individual partner

    Individual (sole trader)

    The individual sole trader

    Trading name

    The sole trader and another individual

    Another individual


    The trust

    The trustee in their capacity as trustee.

    Beneficiary or beneficiaries names

    Paying a different way

    In some circumstances we may pay an activity statement refund to you in a different way. For example, we will pay an activity statement refund by cheque where you hold religious beliefs that preclude the operation of a bank account. We may also pay an activity statement refund into a third party bank account that you have nominated, where the third party has a close legal relationship with you.

    See also:

      Last modified: 18 Apr 2017QC 18637