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  • Annual office closure and systems availability

    This year our offices will be closed from 12 noon local time on Thursday 24 December 2020 and will reopen at 8.00am local time on Monday 4 January 2021.

    See our system maintenance page if you are planning on working during our office closure period as this page will be updated with the details of upcoming maintenance we have planned during our closure, including January maintenance.

    During our closure, our Technical help deskExternal Link will be available to assist you during the following times:

    • 29–30 December, 7.00am–6.00pm AEDT
    • 31 December, 7.00am–1.00pm AEDT.

    Debt and lodgment

    Lodge as early as possible to give us time to process your returns, activity statements and other forms before we close.

    If you need more time or assistance to meet your tax and superannuation obligations, read about the available support during difficult times.

    JobKeeper obligations

    To support employers that may be taking leave over December and January, there's more time to meet certain JobKeeper obligations. Find out more about the JobKeeper key dates.

    Phone services

    Our phone services, including the Large business service, will not be operational during our closure. Phone services will cease from 12:00 noon local time 24 December 2020 and will resume 8:00am local time 4 January 2021.

    A limited service will be available from 29–31 December 2020 between 10.00am and 6.00pm AEDT for enquiries relating to new COVID-19 early release of super applications and JobKeeper enquiries only by phoning 1300 662 211.

    Alternatively, you can access information, publications and services on ato.gov.au.

    News and alerts

    Business bulletins emails will not be issued during our office closure.

    Our last Business bulletins newsletter for 2020 will be issued on 16 December. The newsletter will start again on 20 January 2021.

    Subscribe to Business bulletinsExternal Link or update your email address so you do not miss out on future editions.

    Last modified: 11 Dec 2020QC 64406