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  • How to submit a missing credit or transfer request

    If a credit isn't showing on the GST property credit account after two weeks of settlement, check the following before contacting us:

    • the purchaser has fulfilled their obligations by submitting the two online forms and making the payment to us
    • the correct supplier details have been entered into Form one.

    If the supplier details are correct and the purchaser fulfilled their obligations, you will need to submit a missing credit request.

    If the credit hasn't transferred from the GST property credit account into the Integrated Client Account check the following before contacting us:

    • you submitted the BAS for the relevant period - the property sale must be reported in the BAS period in which settlement occurred
    • if you submitted your BAS within the last 24 to 48 hours. The transfer of credits can take up to 48 hours.

    If you have submitted your BAS and it has been more than 48 hours and the credit has not transferred from the GST property credit account into your Integrated Client Account you need to lodge a transfer request.

    If the credits have been allocated to an incorrect supplier, you need to submit a transfer request.

    Submit a missing credit request

    You can submit your request via the:

    Using the Mail option, complete the following to submit your request:

    • select New message
    • select GST under the subject
    • select GST at settlement for the topic
    • provide the reason of your enquiry
    • provide the following details for each missing credit  
      • supplier name the credit should be allocated to
      • supplier ABN the credit should be allocated to
      • the purchaser name/s
      • the credit amount
      • lodgment reference number (LRN) or payment reference number (PRN)
      • property details
      • settlement details
    • attach any supporting documentation
    • complete the remaining fields and send it to us.

    Alternatively you can contact us on 13 28 66 Fast Key Code 3 4.

    Submit a transfer request

    You can submit your request via the:

    Using the Mail option, complete the following to submit your request:

    • select New message
    • select GST under the subject
    • select GST at settlement for the topic
    • provide the reason of your enquiry
    • provide the following details for each missing credit  
      • supplier name and ABN the credit is currently allocated to
      • supplier name and ABN the credit should be allocated to
      • what BAS period the credit relates too
      • branch number (if applicable)
      • the purchaser name/s
      • the credit amount
      • lodgment reference number (LRN) or payment reference number (PRN)
      • property details
      • settlement details
    • attach any supporting documentation
    • complete the remaining fields and send it to us

    Alternatively you can contact us on 13 28 66 Fast Key Code 3 4.

    Compliance and penalties

    There are penalties for failing to provide a supplier notification to a purchaser.

    See also:

      Last modified: 26 Mar 2020QC 56252