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  • Employee pre-fill information

    If you are an employee, there are several reasons why you may not be able to see your information to complete your income tax return.

    Information has not pre-filled

    You or your registered agent may not be able to see your pre-filled information if:

    • we have not yet received the information from your employer (or employers)
    • we could not match information to your record
    • information did not pass processing checks for example, incorrect personal details.

    If you are unable to see your pre-filled information, you should speak to your employer to confirm if they are reporting through Single Touch Payroll (STP).

    If your employer is reporting through STP and unsure why your information isn’t displaying in pre-fill you will need to contact us and we may be able to assist you.

    You can call us on 13 28 61.

    Multiple income statements

    There may be some situations where you have multiple income statements such as:

    • your employer may be using different payroll IDs to report your information
    • your employer pays you from more than one payroll system.

    The information in your income statement should display as ‘tax ready’. This means that your employer has finalised your information and is ready for you to complete your income tax return.

    If you have multiple income statements from your employer, when completing your tax return you should:

    • if all income statements are showing as ‘tax ready’, include these in your tax return
    • if some of the income statements are showing as ‘not tax ready’ or you are unsure about which amounts to report, speak to your employer and confirm the information you should use in your income tax return. Your employer has up until 31 July to finalise.

    Errors in pre-fill information

    If you think your pre-filled information is incorrect you should:

    • contact your employer (or employers) who provided the information and confirm the correct amount to include in your income tax return
      • if you are unable to contact your employers, refer to payslips to obtain the correct year to date information to include in your lodgment
    • ensure you have resolved any discrepancies before lodging your tax return.
    Last modified: 24 Jul 2019QC 59750