How we are assisting small business video transcript


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What is Small Business Assist?

Small Business Assist is an interactive online tool that provides answers to small business questions. You type in a question and Small Business Assist provides tailored information from a range of websites 24 hours a day, seven days a week. The information is available in nine community languages and you can also book an after-hours call back for a time and day convenient to you. We will pilot a web-chat service for small business accessing information via our Small Business Assist website. This means small businesses will be able to have a real-time, online conversation with an ATO customer service officer and provide guidance on particular topics and additional information. The pilot will allow us to understand small business requirements and how to best to support small businesses via this new channel.

What support is there for businesses on the go?

We have the mobile app for Apple, Android and Windows devices providing businesses with tax and superannuation information as well as a range of tools, calculators, frequently asked questions, plus a link to our new Small business newsroom, all free. Our website also provides small businesses with access to a number of YouTube videos and webinars, as well as tools and calculators like:

What resources and tips are available for businesses?

The Small business newsroom provides the latest tax and superannuation news and gives small business the chance to subscribe to the latest news, rate articles and add important tax dates to their calendars. It can be viewed through your home computer, mobile phone and tablet. To subscribe, simply go to and hit subscribe. Also, on this newsroom, you will be able to elect to turn off general correspondence. That means that instead of receiving mail in your mailbox, you’ll be able to receive the information as short articles in the newsroom.

What can businesses do if they're struggling to pay debt or GST on time?

If you can’t pay your bill by the due date, we encourage you to continue to lodge your BAS on time and call us early to see if there’s an alternative way to pay it off. We can offer flexible payment arrangements, business assistance visits, tailored information, as well as webinars and workshops.

What is the business viability asessement tool?

This provides small business with a quick and easy way to self-assess whether their business is viable. The assessment is based on the business’ financial performance and position and considers things like the ability to pay outstanding debts and meet ongoing commitments to creditors. If you have any concerns with the results generated by this tool, we recommend that you seek professional advice from an accountant, solicitor or insolvency practitioner.

How easy is it to pay super contributions?

Employers with 19 or fewer employees can already use the free online Small Business Superannuation Clearing House to pay their super contributions in one transaction to a single location. To find out more or to register, go to

SuperStream started on 1 July and provides a new standard that will simplify the super contribution experience for employers. Employers with 20 or more employees should be preparing now, and have until 30 June 2015 to implement SuperStream. For smaller employers with 19 or fewer employees – SuperStream starts from July 2015. They can start earlier if they are ready but must implement the changes by 30 June 2016. Employers can start preparing by using the checklist that’s available at Employers who use the Small Business Superannuation Clearing House will also be compliant with SuperStream.

    Last modified: 14 Jan 2015QC 43630