Show download pdf controls
  • How to get an AUSkey and access the SBSCH in the Business Portal

    This guide helps small businesses that have chosen to register for an AUSkey authentication credential to access the Business Portal and use the Small Business Superannuation Clearing House (SBSCH).

    If you already have an AUSkey, go straight to Step 4 and log in to the Business Portal. If you've forgotten your AUSkey password you’ll need to register for a new AUSkey. Passwords cannot be reset.

    The first person attached to an ABN to register for an AUSkey will need to be an eligible associate of the ABN as listed in the Australian Business Register (such as an owner or director) and will need to register for an Administrator AUSkey to access the SBSCH.

    Once you have obtained the Administrator AUSkey, you can then register someone else (such as a staff member) for a Standard AUSkey that they can use to access the Business Portal and use the SBSCH.

    AUSkey replacement

    We’re delivering a new, secure proof of identity app called myGovID and an improved authorisation service called Relationship Authorisation Manager (RAM).

    Together, myGovID and RAM will replace AUSkey and Manage ABN connections in March 2020. To prepare for the change, ensure your ABN details are up-to-date in the Australian Business RegisterExternal Link.

    You may be eligible to take part in the public beta and try the new way to access the Business Portal. To find out if you're eligible, see Try a new way to access government online services. Only a limited number of government online services are available to access but this will increase over time.

    On this page:

    See also:

    Register for an Administrator AUSkey

    Step 1: Register for an Administrator AUSkey

    Go to: Register for an AUSkeyExternal Link on the website.

    You'll need:

    • your business ABN – the ABN that you use to register for an AUSkey is the ABN of the entity that will use the SBSCH
    • your full legal name, date of birth, an email address that only you have access to and your personal tax file number (TFN).

    Once the application is submitted, you'll receive an activation code and reference number on the screen. Print or save this page as it’s needed to activate the AUSkey. The reference number is handy if you need any help with the registration.

    An email will then be sent to you with instructions on how to install and activate the AUSkeyExternal Link on a computer or a USB.

    Step 2: Install AUSkey software

    1. In the AUSkey activation email you have received, click on the link to Install your AUSkey to your computer. The link will check if you have the required software already installed on your computer. If not, it will take you to a page where you can download the right software for your browser and operating system.
    2. Once you have installed the software, close your web browser. Return to your AUSkey activation email and click on the activation link again. If you already have the software installed on your computer the link will take you to activate your AUSkey.

    If the software is not automatically recognised or enabled in the browser, refer to the General Installation Guide for AUSkey Software and Browser extensionExternal Link.

    Step 3: Activate your AUSkey

    In the AUSkey activation email, click on the Install your AUSkey to your computer link. This time the link will take you to the Install AUSkey page. Follow the prompts to activate your AUSkey.

    During the activation you will be asked to:

    • enter the activation code you received at the end of your registration
    • confirm your details
    • enter a password for your AUSkey.

    If you have any problems with registering or setting up an AUSkey, troubleshooting advice is available under the help and support tabExternal Link of the website.

    Step 4: Log in to the Business Portal with your AUSkey

    Now log in to the Business Portal with your AUSkey. You can either:

    When logging in to the Business Portal, the Authentication Service screen will display. Select your AUSkey from the list, enter your AUSkey password and select Continue to access the portal.

    Step 5: Access the SBSCH

    The SBSCH is located in the Manage Employees menu of the Business Portal. This can be found on the left hand side menu.

    A new page displays that includes the link to the SBSCH. Click on this link to enter the SBSCH.

    If you are unable to see the SBSCH in the Business Portal, you may need to check your settings under the Access Manager menu item.

    Authorise someone else to act on behalf of your business

    Everyone who needs to access the Business Portal will need their own AUSkey. If you're an associate of business and would like to authorise someone (such as a staff member) to act on behalf of your business, you can grant them authorisation using AUSkey ManagerExternal Link. This process registers your staff member for a standard AUSkey.

    You'll need:

    • Full Administrator access to act on behalf of the business (as per the previous steps).
    • The full legal name of the person you wish to register.
    • Their email address. Ensure this is up-to-date, and that the person being authorised can access that email account.

    Follow these steps to arrange authorisation for your staff member:

    1. Log in to AUSkey ManagerExternal Link using your AUSkey credential.
    2. Go to Register new AUSkey and fill in the details.
    3. Select the Standard AUSkey checkbox.
    4. Confirm the details you've entered are correct.

    You'll receive a message confirming that your application has been submitted.

    An AUSkey activation email will then sent to your staff member with instructions on how to install and activate the AUSkeyExternal Link on their computer or USB. They then activate their AUSkey using the same instructions outlined in Step 2 and Step 3.

    1. After the person you're authorising has finished setting up the AUSkey you'll need to set their permissions using Access Manager.

    Setting permissions

    Access Manager allows Administrator AUSkey holders to control Standard AUSkey holder's access to their business tax and super information. To set permissions:

    1. Log in to the Business PortalExternal Link.
    2. Click on the Access manager menu item.
    3. Use your Administrator AUSkey credential to log in to Access Manager.
    4. Under Access and permissions, select the name of the person you want to assign permissions for.
    5. Under the ATO Transactions section, next to Small Business Super Clearing House make a selection to Lodge and/or View. Select Save.

    See also:

      Last modified: 11 Jun 2019QC 54829