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  • SBSCH system status

    Unique Superannuation Identifier changes

    When superannuation (super) funds make changes to their products, you must update these details for any of your employees that hold those products.

    Super funds will inform their members (your employees) of the changes they've made.

    You should confirm details of any changes with your employees before updating their details in your Small Business Superannuation Clearing House (SBSCH) account.

    If you've attempted to submit a payment instruction and you receive the error message, 'Cannot validate USI details', it may be because you have not updated the relevant information.

    Follow the steps below to correct the error caused when a fund changes their Unique Superannuation Identifier (USI) or Australian business number (ABN):

    • update employee’s details with the new ABN and USI
    • delete any payment instruction created before you update the employee’s details
    • create a new payment instruction
    • submit the payment instruction.

    You can then make the payment as you would normally would.

    If you continue to receive this error, phone the SBSCH helpline on 1300 660 048.

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    Scheduled system maintenance

    To enhance and maintain our systems, and provide you with the services you need, we perform regular system maintenance outside normal business hours.

    During these times our systems, including the SBSCH, will be unavailable.

    To find out the latest information on planned maintenance, service status and performance, see the ATO Superannuation DashboardExternal Link.

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      Last modified: 08 May 2020QC 54620