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  • SBSCH system status

    If unable to lodge a payment instruction

    If you've attempted to submit a payment instruction and received the message, 'Cannot validate USI details', it may be because there has been a change in ownership of a superannuation product that one of your employees has chosen.

    Your employee should have provided you with the new details from the fund.

    We are aware that two funds have been identified with recent changes.

    AustSafe merged with SunSuper on 30 March 2019 and has new details.

    Old details

    Fund Name: AustSafe Super

    ABN: 92 398 191 503

    USIs: AustSafe Superannuation Fund – ASF0001AU

              AustSafe Super Pension – 92398191503001

    New details

    Fund Name: SunSuper Superannuation Fund

    ABN: 98 503 137 921

    USI: 98 503 137 921 001 (noting there is only one USI across Super and Pensions)

    OnePath Masterfund merged with Retirement Portfolio Service from 13 April 2019 and has new details.

    Old details

    Fund Name: OnePath Masterfund

    ABN: 53 789 980 697

    New details

    Fund Name: Retirement Portfolio Service

    ABN: 61 808 189 263

    USI: No change.

    If you have an employee that has one of these products you will need to update the employee’s super fund details and then create the payment instruction.

    Steps you must take when a fund changes ABN or USI include:

    • updating employee’s details with the new ABN and USI
    • deleting any payment instruction created before updating the employee’s details
    • creating a new payment instruction
    • submitting the payment instruction.

    Then you can make the payment as you would normally do.

    If you continue to receive this error please contact the SBSCH helpline on 1300 660 048.

    If you were late making a payment

    We confirm that where an employer has made a payment to the SBSCH by the quarterly due date, which is subsequently received by the super fund and allocated to the employee’s super account, employers are considered to have met their obligations under the Superannuation Guarantee (Administration) Act 1992.

    We will apply PS LA 2007/1 and not apply a superannuation guarantee charge for employers that were unable to make SBSCH payments by the 28 April quarterly due date due to changes arising from the transition of either:

    • the trustee for OnePath Masterfund products to Retirement Portfolio Service
    • AustSafe Super to SunSuper Superannuation Fund.

    This is provided the employer:

    • had funds available to pay their SG liability by the 28 April 2019 due date
    • has evidence that they sought to make a contribution on behalf of the employee within the appropriate timeframe and
    • made the payment promptly once the SBSCH system or access issues were resolved.

    If you have been impacted by this issue, please ensure you lodge as soon as possible using the correct updated details.

    Recent updates

    Accessing the SBSCH through AUSkey

    Due to changes to Java software occurring in April 2019, Internet Explorer (Windows) and Safari users (Apple) may not be able to use AUSkey to access online services such as the Small Business Superannuation Clearing House (SBSCH).

    We recommend AUSkey holders switch to either the Chrome or Firefox browser. To make the switch download the AUSkey installer for Chrome and FirefoxExternal Link.

    Scheduled system maintenance

    To enhance and maintain our systems and provide you with the services you need, we perform regular system maintenance outside normal business hours.

    During these times our systems, including the SBSCH, will be unavailable.

    To find out the latest information on planned maintenance, service status and performance, please go to the ATO Superannuation DashboardExternal Link.

    See also:

      Last modified: 03 May 2019QC 54620