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  • SBSCH system status

    Access point changes - System Update

    Several permanent access points to the Small Business Superannuation Clearing House are now available in ATO Online services in myGov.

    You can now access the SBSCH using the tiles, Quick Links or the Super menu tab. We have removed the temporary access point in the footer at the bottom of the page.

    Earlier issues

    The issue preventing access to the SBSCH in the portals has been resolved and service is fully restored.

    Thank you for your patience.

    Users who access the SBSCH through ATO online via myGov will notice the quick link button is temporarily unavailable. A new link has been added to the footer at the bottom of the page. You will need to scroll down and click the link "Small Business Super Clearing House" to access the Clearing House.

    We had identified some issues with the Small Business Superannuation Clearing House (SBSCH) system that impacted the processing and crediting of payments to some employee's super fund accounts. We have worked closely with super funds to resolve these issues.

    We can now confirm that issues impacting the allocation of payments have been resolved and all impacted payments are now with funds. The exception is a small number of payments requiring some manual intervention, such as where incorrect fund account numbers have been supplied. This is in-line with normal practice.

    Thank you for your patience during this time.

    Reassurance in relation to super guarantee obligations

    We confirm that where an employer has made a payment to the SBSCH by the quarterly due date they are considered to have met their obligations under the Superannuation Guarantee (Administration) Act 1992. This is irrespective of any delays in crediting amounts to employee super accounts.

    If employers or their representatives are unable to make SBSCH payments by the 28 April quarterly due date because of difficulties arising from the transition to the new system, or access issues, we will not pursue the lodgment of super guarantee (SG) charge statements. This is provided the employer:

    • had funds available to pay their SG liability by the 28 April due date
    • took all reasonable steps to make the payment, and
    • made the payment promptly once the ATO system or access issues were resolved.

    Message from the Fair Work Ombudsman

    The Fair Work Ombudsman (FWO) has been advised of the delays affecting the SBSCH. The FWO will not be taking action against employers on the issue of unpaid super where they have paid it to the SBSCH. However, employers are urged to seek their own independent legal advice if they remain concerned about their obligations under workplace law or employment contracts.

    See also:

      Last modified: 23 Jul 2018QC 54620