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  • SBSCH troubleshooting

    If you experience an issue with the Small Business Superannuation Clearing House (SBSCH) please refer to troubleshooting below:

    Issue

    Possible cause

    Resolution

    You can’t see Manage Employees in the portal menu and are using the Business Portal.

    Manage Employees will only display in the portal menu if you have permissions to access the SBSCH.

    By default, Administrators (Administrator AUSkey holders or connected myGov users with Administrator access) will automatically have permissions set for them in Access Manager for the SBSCH to view and lodge.

    Standard users will need to have permissions set for them by the Administrator to allow them to view and/or lodge for the SBSCH.

    The Administrator will need to log in to Access Manager. This is a menu item in the portal.

    Refer to Access Manager for further information about Administrator access.

    Under 'Access and permissions', click onto the appropriate name.

    Under the 'ATO Transactions' section, next to Small Business Super Clearing House AND Super Clearing house make a selection to 'lodge' and/or 'view'.

    Click Save.

    The view permission will only allow access to the SBSCH – you will need the ‘lodge’ permission to allow you to submit.

    You are a tax agent or BAS agent and can’t see the Client’s employer obligations menu item in the Tax Agent Portal or BAS Agent Portal.

    Client is not ‘in focus’.

    Select the client record to bring the client ‘in focus’. You may need to set permissions in Access Manager for the standard users in your practice. Client’s employer obligations will then display in the portal menu.

    You can't print a Payment Instruction summary.

    This functionality is not currently available.

    Once a Payment Instruction is submitted it will appear on the Payment Instructions page on the 'current' tab.

    Click 'update' to open the instruction to display the complete payment instruction.

    Take a screenshot of this page using your computers 'print screen' function.

    You see a BPAY minimum acceptable payment limit message when make a payment.

    The SBSCH bank account details have changed.

    You will get this message if you attempt to make a payment to the old bank account.

    The new bank details are available on the Payment Options screen when completing a Payment Instruction.

    Update any saved BPAY payment references in your internet banking or other banking services.

     

     

     

    You are a small business and cannot see the link to the SBSCH in the portal.

    The link to SBSCH doesn’t display in the portal menu.

    To access the link to the SBSCH you need to select Manage Employees in the portal menu. A screen displays which will include a link to the SBSCH.

    You are unable to see any employees in the SBSCH.

    Incorrect ABN used when applying for an AUSkey or when linking ABN to myGov (Manage ABN connections).

    The ABN that you use to register for an AUSkey (or linked to myGov) must be the ABN for the entity that is using the SBSCH.

    If you have used an incorrect ABN when applying for your AUSkey or linked to myGov, you will need to apply for a new AUSkey (or relink the ABN to myGov) for the correct ABN. When authenticating into the portal, you need to select the correct ABN for the AUSkey (or linked ABN) that you are using for the SBSCH.

    You are unable to see any employees in the SBSCH.

    You are accessing the SBSCH via ATO online services for an individual (via myGov) instead of accessing the SBSCH in the Business Portal.

    If you are a small business operator or sole trader with an ABN, you need to log in to the Business Portal to access the SBSCH.

    You have received a message "The fund ABN is invalid, enter a different ABN".

    Spaces have been added into the ABN.

    Take out any spaces and retry.

    You can access the SBSCH but you cannot submit.

    Permissions need to be set in Access Manager to allow you to view and/or lodge.

    An Administrator (administrator AUSkey holder or connected myGov user with administrator access) will need to log in to Access Manager and set permissions for standard users.

    The view permission will only allow access to the SBSCH – you will need the ‘lodge’ permission to allow you to submit.

    The Administrator will need to log in to Access Manager.

    Under 'Access and permissions', click onto the appropriate name.

    Under the 'ATO Transactions' section, next to Small Business Super Clearing House make a selection to 'lodge' and/or 'view'.

    Click Save.

    See also:

      Last modified: 16 Apr 2018QC 54813