Tax Office infolines

Our infolines are open Monday to Friday during normal business hours except where otherwise indicated. You can ring any '13' number for the cost of a local call. Calls from mobile phones are charged at mobile rates. Make sure you have your 2002 baby bonus instructions and claim handy when you ring.

Baby bonus enquiries



This information may not apply to the current year. Check the content carefully to ensure it is applicable to your circumstances.

End of attention

Our Personal Tax Infoline can help you with your baby bonus questions or questions on whether you should lodge a tax return. Ring 13 28 61 between 8 am and 6 pm and press 2 to be directed to the appropriate area.


For assistance with all your superannuation enquiries, ring the Superannuation Infoline on 13 10 20.

National Aboriginal and Islander Resource Centre

This centre specialises in helping Indigenous clients. The number is 13 10 30.

Baby bonus refunds

To check the progress of your refund you can ring 13 28 65. This is an automated service available 24 hours a day, every day. You will need your tax file number to use this service.

If you sent your baby bonus claim by ordinary post please wait 7 weeks before ringing to check on our progress with your claim. If you lodged over the Internet please wait 3 weeks.

People with a hearing or speech impairment

People with a hearing or speech impairment and with access to appropriate TTY or modem equipment can communicate with a tax officer through the National Relay Service on 13 36 77.

Quote one of the infolines listed above.

Translating and interpreting service

If you do not speak English and need help from the Tax Office, ring the Translating and Interpreting Service (TIS) on 13 14 50. TIS staff can assist with translating and interpreting in over 100 languages. Ask them to set up a 3-way conversation between you, an interpreter and a tax officer.

Last modified: 22 Dec 2009QC 16563