Tax Office infolines



This information may not apply to the current year. Check the content carefully to ensure it is applicable to your circumstances.

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Tax Office infolines are open Monday to Friday between 8.00am and 6.00pm except where otherwise indicated. You can phone any '13' number for the cost of a local call. Calls from mobile phones are charged at mobile rates. Make sure you have your 2003 baby bonus instructions and claim handy when you phone.


The Tax Office website at gives access to e-tax, Tax Office publications and general information on tax matters - 24 hours a day, every day.


For assistance with all your superannuation enquiries, phone the Superannuation Infoline on 13 10 20.

National Aboriginal and Islander Resource Centre

This centre specialises in helping Indigenous clients. The number is 13 10 30.

Baby bonus enquiries

Our Personal Tax Infoline can help you with your questions on baby bonus or whether you should lodge a tax return. Phone 13 28 65 between 8.00am and 6.00pm and press 2 to be directed to the appropriate area.

Baby bonus refunds

To check the progress of your baby bonus claim you can phone 13 28 65 and then press 1 to be directed to the appropriate area. This is an automated self-help service available 24 hours a day, every day. Using your telephone keypad you will need to key in your tax file number.

If you sent your baby bonus claim by ordinary post please wait seven weeks before phoning to check on the progress with your claim.

If you lodged over the internet please wait three weeks.

People with a hearing or speech impairment

People with a hearing or speech impairment and with access to appropriate TTY or modem equipment can communicate with a tax officer through the National Relay Service on 13 36 77. Quote one of the infolines listed on this page.

Translating and interpreting service

If you do not speak English and need help from the Australian Taxation Office, phone the Translating and Interpreting Service (TIS) on 13 14 50. TIS staff can assist with translating and interpreting in over 100 languages. Ask them to set up a three-way conversation between you, an interpreter and a tax officer.

Last modified: 17 Dec 2009QC 16835