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    This information may not apply to the current year. Check the content carefully to ensure it is applicable to your circumstances.

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    For general tax information and to download publications and rulings, visit


    Our infolines are open Monday to Friday 8.00am to 6.00pm except where otherwise indicated. Make sure you have your Baby bonus instructions and claim 2006 handy when you phone.

    • Baby bonus enquiries13 28 61
      Our Personal Tax Infoline can help you with your questions about the baby bonus or whether you should lodge a tax return.
    • Baby bonus refunds 13 28 65
      Check the progress of your baby bonus claim. This is an automated self-help service available 24 hours a day, every day. You will need to key in your tax file number using your telephone keypad.

    If you sent your baby bonus claim by ordinary post, please wait seven weeks before phoning to check on the progress of your claim.

    If you lodged your baby bonus claim over the internet, please wait three weeks before phoning.

    • Aboriginal and Torres Strait Islander Infoline 13 10 30
      Specialises in helping Indigenous clients with their personal tax matters.
    • Superannuation Infoline13 10 20
      For assistance with your superannuation enquiries

    Other services

    • Translating and Interpreting Service 13 14 50
      If you do not speak English well and want to talk to a tax officer, phone the Translating and Interpreting Service for help with your call. TIS staff can assist with translating and interpreting in over 100 languages. Ask them to set up a three-way conversation between you, an interpreter and a tax officer.
    • Hearing or speech impairment
      If you have a hearing or speech impairment and use a TTY or modem, phone the National Relay Service on 13 36 77. For 1800 free call numbers phone 1800 555 727 and quote the number you require.

    If you have a speech impairment and do not use a TTY or modem, phone the Speech to Speech Relay Service on 1300 555 727. For 1800 free call numbers phone 1800 555 727 and quote the number you require.

    Tax Help

    If you want to complete your own baby bonus claim but think you may need some assistance, Tax Help may be the answer.

    We train and support this network of community volunteers to help you.

    Tax Help is a free and confidential service for people on low income.

    Many people who use Tax Help are seniors, people from non-English speaking backgrounds, people with a disability, Aboriginal people, Torres Strait Islander people and students.

    Volunteers can explain your obligations and help you prepare your baby bonus claim accurately.

    There are Tax Help centres throughout Australia. If you want to visit one of the trained volunteers, you need to make an appointment first. Bring the Baby bonus instructions and claim 2006 and all relevant papers with you when you visit.

    For more information or to find out where your nearest Tax Help Centre is, phone the Personal Tax Infoline on 13 28 61.

    Last modified: 13 Feb 2019QC 27791