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  • Application process

    If you make a mistake on your application

    If you realise your application did not include information it should have, or there is an error, you should correct it as soon as possible by requesting an amendment.

    To request an amendment, write to us at the same address you lodged the application. Provide:

    • your contact details (name, address, phone number and email address if applicable)
    • your TFN
    • your date of birth
    • information about what you want to amend and the reason for the amendment
    • the income year of application
    • your signature and date.

    Successful applications

    If your application is successful and you are required to make a compulsory HELP repayment or pay the overseas levy, your notice of assessment or notice of overseas levy will show:

    • your reduced compulsory repayment or overseas levy
    • the amount of your benefit.

    Your accumulated HELP debt will reduce by these two amounts.

    If you have already received your notice of assessment or notice of overseas levy for the income year in which you are claiming the benefit, we will amend that assessment and notify you of the amount of your benefit.

    If you have lodged an application as an early childhood educator and do not have to make a compulsory HELP repayment or pay an overseas levy, we will write to you advising of the amount of your benefit and your reduced HELP debt.

    Unsuccessful applications

    If your application is not successful, we will write to you explaining the reasons for our decision. If you want to discuss your application, you should phone the number in the letter you've received.

    If you have discussed your application and you're dissatisfied with the decision, you may apply for a review of our decision. Requests for a review must be made in writing and lodged within 28 days after the day you receive the notice of decision. We will tell you the outcome of the review within 28 days of receiving your request.

    See also:

    Last modified: 29 Jun 2018QC 27233