Generally, we pay refunds directly into the entity’s nominated financial institution account so it is essential we have the correct account and BSB numbers. The entity's nominated account needs to be at a branch of the institution in Australia.
If the entity does not receive a refund, or the refund received is less than expected, this may be because we have:
- kept all or part of the refund to apply it against a tax debt the entity owes us – this process is called offsetting
- used a credit balance from one of the entity’s other tax accounts to pay a tax debt the entity owes and subsequently receive a payment for that tax debt – as a result, the account may be placed in credit and the payment becomes what is called a voluntary payment, and is not automatically refunded
- held the refund because
- you haven’t nominated a bank account for us to pay the refund into, or the bank account details you provided are incorrect or incomplete
- you have not lodged one or more of the entity's instalment liability notices
- we need to check some details shown on the instalment liability notice with you.
Find out more
- refer to Where is my refund?
- phone us on 13 28 66 between 8:00 am and 6:00 pm, Monday to Friday (to ask about your refund you will need to provide proof of identity).