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  • Section F: Payer details

    We will not discuss information about your application with your payers unless you list them as your agent or representative in section B of the application. If you have more than one payer, attach a separate page with the required details.

    F38 Are you and the payer dealing at 'arm's length'?

    Entities are generally at ‘arm’s length’ if they are unrelated and neither entity is effectively controlled by the other. In an ‘arm’s length’ transaction, each entity is not subject to the other’s control or influence.

    F39 What is the payer’s ABN?

    A payer, who is carrying on an enterprise (business) in Australia, is entitled to be registered and issued with an ABN. The ABN is a publicly available number. Your payer should be able to quote their ABN to you. If you have difficulty getting your payer’s ABN, you can search for it by visiting the Australian Business RegisterExternal Link.

    F40 What is the payer’s legal name and business name?

    The payer’s legal name is the business or organisation name that appears on all official documents or legal papers.

    The payer’s business name is the name they trade under or are known as by their suppliers or customers.

    F41 What is the payer’s postal address?

    Provide the payer’s postal address where the variation notice is to be sent. For privacy reasons, this should preferably be a PO Box, locked bag or similar address.

    The implementation of your variation may be delayed if you do not provide the correct payer’s postal address. For example, if you give us your work location rather than your payer’s postal address.

    F42 What is the payer’s contact name?

    Provide the name of the person we can contact.

    F43 What is the payer’s contact phone number?

    Provide a phone number (preferably a phone number within Australia) that we can contact the payer on between 8.00am and 6.00pm, Monday to Friday.

    F44 What is the payer’s email address?

    Our policy generally prohibits the sending of confidential information to email addresses. Normally, we use email to answer general questions or send publicly available information.

    We may use secure email methods to communicate with some taxpayers when this is requested as the preferred method of communication.

    Lodging your application

    Send your completed application:

    Phoning from overseas

    If you are calling from overseas, phone +61 1300 306 105 between 8.00am and 6.00pm Monday to Friday.

    Translating and NRS services

    If you do not speak English well and need help from us, phone the Translating and Interpreting Service on 13 14 50. If you are phoning from overseas, phone +61 3 9203 4027.

    If you are deaf, or have a hearing or speech impairment, phone us through the National Relay Service (NRS) on the numbers listed below:

    • TTY users, phone 13 36 77 and ask for the ATO number you need (if you are calling from overseas, phone +61 7 3815 7799)
    • Speak and Listen (speech-to-speech relay) users, phone 1300 555 727 and ask for the ATO number you need (if you are calling from overseas, phone +61 7 3815 8000)
    • internet relay users, connect to the NRS on relayservice.com.auExternal Link and ask for the ATO number you need.

    Translating and NRS phone services are available 24 hours a day, seven days a week.

    Last modified: 23 Apr 2018QC 21831