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  • Phone lodgment - what are the benefits?



    This information may not apply to the current year. Check the content carefully to ensure it is applicable to your circumstances.

    End of attention
    • Service available 24 hours a day 7 days a week (the best times for you to lodge are mornings, late evenings or weekends to avoid busy periods)
    • Available from anywhere in Australia for the cost of a local call (mobiles excluded)
    • 14 day refund
    • Less than 10 minutes to lodge

    Stop: Do we have your current name, postal address, residential address, spouse details and financial institution account details? If you have changed any of these details or are unsure what details you last gave to the Tax Office, you will need to phone us on 13 28 61 before lodging your application by phone.

    Lodging by phone

    Check that you satisfy all the conditions before trying to lodge this application by phone.

    • Complete your Application for refund of franking credits for individuals 2006 6 (PDF 146KB)This link will download a file before you phone to lodge.
    • Phone the lodgment service on 13 28 65 - press 2 for lodgment and then press 1 for refund of franking credits.
    • Follow the questions, which are based on your completed application.
    • Answer each question by speaking clearly into the phone.
    • You can say all the numbers individually, for example, 1,2,3,4.
    • If you need help with a question, say 'Help'.
    • If you need a question repeated, say 'Repeat'.
    • If you hear a message saying 'I'm having trouble getting that' the system will ask you to try again. Wait for the question to finish, then speak clearly when answering.

    At the end of the call you will be given a receipt number to confirm that your application has been lodged. Write the number in the boxes provided on page 2 of your application, above your signature.

    Your call will be recorded in case it needs to be referred to later.

    Note: Make sure you wait for the receipt number before you hang up. Do not post your paper application to us. Retain it for your records.

    What to do when lodging by phone

    When you are asked …


    … if you want to lodge a refund of franking credits, an income tax return, or an ongoing baby bonus claim

    press 2 on your phone keypad.

    … if you want to apply for a refund of franking credits

    press 1 on your phone keypad.

    … for your tax file number

    say each number individually - for example, 2, 3, 4, 5, 6, 7, 8, 9, 0. For 0, say 'zero' or 'nought'.

    … for your date of birth

    say your date of birth - for example, '10 June nineteen forty two', or '10th of June 1942' or '10th of the 6th 1942'.

    … for your postal address postcode

    say each number individually - for example, '2, 3, 4, 5'.

    … what financial year would you like to lodge

    say the year - for example, '2006' (this would be for the period 1 July 2005 to 30 June 2006). On completing your lodgment for that year, you will be asked if you would like to lodge any other year you have not already lodged.

    … for your daytime phone number

    say your phone number as individual numbers including your area code - for example '02 1,2,3,4,5,6,7,8' (do not say double or triple numbers).

    … if you have changed any of your details since you last notified us - that is, residency, postal or residential address, spouse details or your financial institution account details

    say either 'Yes' or 'No' depending on your circumstances, and follow the prompts.

    … if you have received any dividend distributions from a managed fund or Australian franking credits from a New Zealand company

    say either 'yes' or 'no' depending on your circumstances.

    … for your amounts at S, T and U - separately

    for each label, say the amount in whole dollars - for example, 'one hundred and seventy three dollars', or say '1, 7, 3'. Please do not provide cents. If you did not have any amounts, say 'zero', 'nil' or 'nought' when asked for an amount.

    … for any TFN amounts withheld from dividends shown at V

    say dollars and cents for this amount - for example, 'eighty seven dollars and thirty cents'. If you did not have any amounts withheld, say 'zero', 'nil' or 'nought'.

    … to confirm the total dividend amount

    if you agree, say 'yes'. If the total is incorrect say 'no'. You will then be able to check and adjust the amounts at S, T and U if required.

    … if you are ready to lodge your application

    say either 'yes' or 'no' depending on your circumstances. If you say 'yes' the system will read out a receipt number to confirm your successful lodgment. The receipt number will be up to 10 digits. Write it in the space provided at the bottom of the application. (You can have it repeated if you need to.)


    If you would like to provide feedback about your experience with the phone lodgment service or have any problems with lodging, phone 13 28 61.

    Last modified: 14 Apr 2020QC 27790