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  • Phone lodgment - what are the benefits?



    This information may not apply to the current year. Check the content carefully to ensure it is applicable to your circumstances.

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    • The service is available 24 hours a day, seven days a week. To avoid busy periods, phone before midday, after 5.00pm or on weekends.
    • It is available from anywhere in Australia for the cost of a local call (mobiles excluded).
    • You get your refund within 14 days.
    • It takes less than 10 minutes to lodge your application.

    Stop: Do we have your current name, postal address and residential address? If you have changed any of these details or are unsure what details you last gave to the Tax office, you will need to phone us on 13 28 61 before lodging your application by phone.

    Lodging by phone

    Check that you satisfy all the conditions before trying to lodge this application by phone.

    • Complete your Application for refund of franking credits for individuals 2007 before you phone to lodge.
    • Phone the lodgment service on 13 28 65 - press 2 and then 1.
    • Listen to the questions which are based on your completed application.
    • Speak naturally, as in normal conversation, there is no need to slow down.
    • You can say all the numbers individually, for example 1, 2, 3, or 4. For 0, say 'Zero' or 'Nought'.
    • If you need help with a question, say 'Help'.
    • If you need a question repeated, say 'Repeat'.
    • If you hear a message saying 'I'm having trouble getting that', the system will ask you to try again, or the service may ask you to use your phone keypad instead. Wait for the question to finish, then speak clearly when answering.
    • Listen carefully as at certain questions the information you have provided will be read back to you to allow you to confirm it is correct. If you have made a mistake you will be given the opportunity to update the details.
    • If you hang up or have to leave the call because of a problem with the system, the information you have provided will be retained when you return to continue with your lodgment.
    • At the end of the call you will be given a receipt number to confirm that your application has been lodged. Write the number in the boxes provided on page 2 of your application, above your signature.
    • Your call will be recorded in case we need to refer to it later.

    Note: Make sure you wait for the receipt number before you hang up. Do not post your paper application to us. Keep it for your records

    What to do when lodging by phone

    When you are asked …


    … if you want to lodge a refund of franking credits, an income tax return, or an ongoing baby bonus claim

    Press 2 on your phone keypad.

    … if you want to apply for a refund of franking credits

    Press 1 on your phone keypad.

    … for your tax file number

    Say each number individually - for example 1, 2, 3, 4, 5, 6, 7, 8, 9, 0. For 0, say 'Zero' or 'Nought'.

    … for your date of birth

    Say your date of birth - for example '10 June nineteen forty two', or '10th of June 1942' or '10th of the 6th 1942'.

    … for your postal address postcode

    say each number individually - for example, 2, 3, 4, 5. For 0, say 'Zero' or 'Nought'.

    … what financial year would you like to lodge

    Say the year - for example, '2007' (this would be for the period 1 July 2006 to 30 June 2007). On completing your lodgment for that year, you will be asked if you would like to lodge any other year.

    … for your daytime phone number

    Say your phone number as individual numbers including your area code - for example, '07 1, 2, 3, 4, 5, 6, 7, 8' (do not say double or triple numbers).

    … if you have changed any of your details since you last notified us - that is, residency, postal or residential address, spouse details or your financial institution account details

    Say either 'Yes' or 'No' depending on your circumstances, and follow the prompts.

    … if you have received any dividend distributions from a managed fund or Australian franking credits from a New Zealand company

    Say either 'Yes' or 'No' depending on your circumstances.

    … for your amounts at S, T and U - separately

    Separately for each label, say the amount in whole dollars - for example, 'one hundred and seventy-three dollars', or say '1, 7, 3'. Do not provide cents. If you did not have any amounts, say 'Zero', 'Nil' or 'Nought' when asked for an amount.

    … for any TFN amounts withheld from dividends shown at V

    Say dollars and cents for this amount - for example, 'eighty-seven dollars and thirty cents'. If you did not have any amounts withheld, say 'Zero', 'Nil' or 'Nought'.

    … to confirm the total dividend amount

    If you agree, say 'Yes'. If the total is incorrect say 'No'. You will then be able to check and adjust the amounts at S, T and U if required.

    … if you are ready to lodge your application

    Say either 'Yes' or 'No' depending on your circumstances. If you say 'yes' the system will read out a receipt number to confirm your successful lodgment. The receipt number will be up to 10 digits. Write it in the space provided at the bottom of the application. (You can have it repeated if you need to.)

    Last modified: 13 Feb 2019QC 27903