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  • How to lodge your application



    This information may not apply to the current year. Check the content carefully to ensure it is applicable to your circumstances.

    End of attention

    Once you have completed and signed your application form you can lodge by post or by phone. Lodgment of this application form over the Internet is still under development and will not be available this year. If you lodge your application by post the Australian Taxation Office (ATO) will process your application within 6 weeks.

    If you lodge your application by phone the ATO will process your application within 2 weeks.

    Lodging by post

    You can post your form to:

    Australian Taxation Office
    GPO Box 9845
    [insert the name and postcode of your capital city]

    For example;

    Australian Taxation Office
    GPO Box 9845
    SYDNEY NSW 2001

    Lodging by phone

    If you would like to lodge your application form by phone ring 13 28 65.

    When on the phone simply follow the spoken prompts based on your completed form. Your call will be recorded in case it needs to be referred to later.

    The following advice will help you to lodge by phone:

    • You will be asked if you have changed your address since last notifying the ATO. If you have changed or are unsure whether you have changed address, you will need to contact the ATO on 13 61 40 before lodging by phone.
    • To help you answer the questions on the phone, complete the refund application form before you call.
    • When on the phone, simply follow the prompts and answer as if you are speaking to a person.
    • You will be asked to provide your tax file number (TFN).
    • You will be asked for your amounts at labels S, T and U and to confirm the total dividend amount. Please ignore cents.
    • You will be asked for any TFN amounts withheld from dividends shown at label V -include dollars and cents for this amount.
    • If you hear a message saying 'I can't understand you' when you answer, please try again.

    Phone lodgment-what are the benefits?

    • A quicker refund
    • Cost of a local call from anywhere in Australia
    • Only 3 to 5 minutes to lodge by phone in most cases
    • No pushing buttons-just speak


    If your TFN is 123 456 780

    Say 'one two three four five six seven eight zero'

    End of example


    If you have any difficulties during your call, say 'help' and you will be provided with further assistance.

    You will be provided with a receipt number and you will hear a message saying you have lodged successfully. Your receipt number will be 10 digits. Please make sure you write it down in the space provided below. If you hang up before obtaining a receipt number, you will need to call back and start again.


    If you have obtained a receipt number, do not post the application form to the Australian Taxation Office.

    If you would like to provide feedback about your experience with the service or have any problems with telephone lodgment, ring 13 61 40.

    Last modified: 13 Feb 2019QC 16274