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    This information may not apply to the current year. Check the content carefully to ensure it is applicable to your circumstances.

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    Personal Tax Infoline

    Ring 13 28 61 during normal business hours for:

    • an answer to your questions about applying for a refund of imputation credits-press 4 then 2
    • assistance with enquiries about your TFN-press 3 then 1
    • help to work out whether you need to lodge a tax return-press 4 then 2
    • the progress of your application-press 4 then 2
    • extra copies of the application-press 4 then 2
    • help in deciding whether you are an Australian resident for tax purposes-press 4 then 2
    • help in deciding whether you are entitled to a baby bonus-press 2.

    Telephone lodgment

    If you want to lodge your application over the telephone, please ring 13 28 65 at any time-press 2.

    Progress of refunds

    Please ring ATO Personal Direct on 13 28 65-press 1.

    This automated service is available 24 hours per day, everyday, for you to check the progress of your refund. You will need your TFN.

    If you sent your application by ordinary post, please wait 7 weeks before ringing.

    If you lodged your application over the telephone, please wait 3 weeks before ringing.

    Hearing or speech impairment

    People with a hearing or speech impairment and with access to appropriate TTY or modem equipment can communicate with a tax officer by first contacting the Australian Communication Exchange National Relay Service. Contact the ATO by ringing the National Relay Service on 13 36 77 and quoting one of the infolines listed on this page.

    Translating and Interpreting Service

    If you do not speak English and need help from the Australian Taxation Office, ring the Translating and Interpreting Service (TIS) on 13 14 50. TIS staff can assist with translating and interpreting in over 100 languages. Ask them to set up a 3-way conversation between you, an interpreter and a tax officer.

    Tax Help

    If you need assistance to complete your application, you could use Tax Help.

    Our network of community volunteers are trained and supported by the ATO to provide assistance face-to-face.

    Tax Help is a free and confidential service. Many low income earners who use Tax Help are seniors, people from non-English speaking backgrounds, people with a disability, Aboriginal people or Torres Strait Islander people, and students.

    There are Tax Help centres throughout Australia. If you want to visit one of the trained volunteers, you need to make an appointment first. You need to bring the publication Refund of imputation credits and all your dividend or distribution statements with you when you visit.

    For more information or to find out where your nearest Tax Help centre is, ring the ATO on 13 28 61-press 4 then 2.

    You can find a list of ATO infolines in your White Pages. Visit the ATO website at

    Last modified: 13 Feb 2019QC 27397