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  • Infolines



    This information may not apply to the current year. Check the content carefully to ensure it is applicable to your circumstances.

    End of attention

    Personal Tax Infoline

    Ring 13 28 61 during normal business hours for:

    • an answer to your questions about applying for a refund of imputation/franking credits-press 4 then 4
    • assistance with enquiries about your TFN-press 3 then 1
    • help to work out whether you need to lodge a tax return-press 4 then 4
    • extra blank copies of the application-press 4 then 4
    • help in deciding whether you are an Australian resident for tax purposes-press 4 then 4

    Telephone lodgment

    If you want to lodge your application over the telephone, please ring 13 28 65 at any time-press 2.

    Progress of refunds

    Please ring ATO Personal Direct on 13 28 65-press 1.

    This automated service is available 24 hours per day, everyday, for you to check the progress of your refund. You will need your TFN.

    If you sent your application by ordinary post, please wait seven weeks before ringing.

    If you lodged your application over the telephone, please wait three weeks before ringing.

    Hearing or speech impairment

    People with a hearing or speech impairment and with access to appropriate TTY or modem equipment can communicate with a tax officer by first contacting the Australian Communication Exchange National Relay Service. Contact the ATO by ringing the National Relay Service on 13 36 77 and quoting one of the infolines listed on this page.

    Tax Help

    If you need assistance to complete your application, you could use Tax Help.

    Our network of community volunteers are trained and supported by the ATO to provide assistance face-to-face.

    Tax Help is a free and confidential service. Many low income earners who use Tax Help are seniors, people from non-English speaking backgrounds, people with a disability, Aboriginal people or Torres Strait Islander people, and students.

    There are Tax Help centres throughout Australia. If you want to visit one of the trained volunteers, you need to make an appointment first. When you visit, you will need to bring:

    For more information or to find out where your nearest Tax Help centre is, ring the ATO on 13 28 61-press 4 then 4.

    Last modified: 09 Dec 2019QC 16834