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  • Small business and individuals

    Early engagement (advice) request

    Small businesses and individuals may request an early engagement discussion if you are seeking advice for a complex transaction you are considering, or have implemented.

    Issues we can help you with

    You can use this service for complex tax technical interpretation queries you have been unable to resolve using our online channels or by phone. For example:

    • advice about new or changed legislation
    • complex tax law issues
    • help with legal interpretation – where a decision is required around our view.

    How you can connect

    If you have a complex tax question, we encourage you to engage with us early (including providing a phone number) by either:

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    How we resolve your issue

    Please make sure your contact details are correct. We will call you to discuss your request and timeframes. We can often resolve your question by phone but some issues may take longer to resolve so we will keep you informed of the progress.

    See also:

    Last modified: 03 Mar 2020QC 50504