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  • 29 March 2018

    The Professional Services Reference Group (PSRG) met with representatives from professional associations and senior ATO officers on 29 March 2018.

    Agent representatives of the project groups supporting the PSRG provided an overview of progress in addressing irritants with debt collection processes. Key deliverables and outcomes being progressed by these working groups include:

    • an ATO webcastExternal Link on 18 April 2018 to discuss and demystify the ATO debt process
    • development of an ATO Debt Collection ‘infographic’ to demystify debt processes for agents and clients
    • development of key messages around myths and misconceptions in regards to the treatment of debts.

    Smaller project groups supporting the PSRG will continue to work together to refine deliverables and outcomes going forward. It is proposed that the Professional Services Reference Group will meet again in May 2018.

      Last modified: 12 Sep 2018QC 54495