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  • 26 March 2019

    Welcome

    • James O’Halloran opened the meeting noting this is the final SSRG meeting. James highlighted the current and historical significance of the SSRG since it was established in March 2014 and the milestones that have been achieved over the SuperStream journey through this forum.
    • The recent retirement for Dick Grozier and shift in SSRG representation for CSC and SunSuper were noted as well as apologies from Hans van Daatselaar and David Haynes.
    • The previous minutes from the 28 November 2018 meeting were accepted.

    SuperStream payments using the New Payments Platform (NPP)

    • Jason Lucchese provided an update on the development of a set of principles to guide the operation and management of SuperStream in relation to impacts from NPP and broader enduring application for future technologies and any potential implications to the data standard.
    • The principles were developed with representatives from Association of Superannuation Funds of Australia (ASFA), Australian Institute of Superannuation and Trustees (AIST) and the Gateway Network Governance Body (GNGB).
    • These principles will be shared at the round table meeting scheduled for 3 April 2019 with the ATO, SSRG members and representatives from the New Payments Platform Australia Limited. This meeting is intended to progress conversations focusing on the SuperStream operating environment, legislative framework and change management across the system as well as the NPP services and the compliance requirements with the data and payment standard.
    • It was noted that there has been positive engagement and progress made in recent discussions with the NPPA and recognition of the NPP approach and interaction with SuperStream. The SuperStream Technical Committee NPP working group also met on 29 March 2019 to go through technical considerations.

    ATO’s Digital Delivery

    • Mick Rowell provided a presentation around the work being done to improve the ATO’s testing environment. Key messages included:
      • an initiative from the strategic working group held in August 2018 included establishing a focus group to look at improvements that could be made to the EVTE test environment
      • stakeholders for the working group were from the ATO and various consumer groups including Superannuation, ELS, payroll services and Single Touch Payroll (STP)
      • recommendations included reviewing the test data set to enhance performance testing, define test scenarios and data requirements, co-design test scenarios with stakeholders to ensure any gaps are identified early in the design phase
      • since then outcomes have included an initial review of the IITR service (a PLS), we worked through the actions, make sure the data and scenarios was right with the PLS group and looked at the patterns. The intention is to look for improvements across elements that DSPs and gateways and others need to test against in the conformance environment.
      • In parallel we have been improving data to ensure it is in sync with back-end systems, making sure the data being used for channel testing and integration testing is consistent and is made available to industry so they are seeing live data
      • the working group will meet again towards end of April to seek feedback on the effectiveness of the test data and scenarios as well as further conversations to occur at future Data Architecture Reference Group meetings
      • the next steps include closing out the IITR and looking at the learnings and timeframes from this process as well as building the plan for what the future rollout of testing will be
      • the ATO acknowledged there needs to be improvements around the end-to-end testing environment and recognise this has come up across a number of programs.
    • Members highlighted the need to have greater visibility on timeframes and dates, particularly as there is a full IT program of work.
    • Kylie Johnston provided members with an update on the Operational Framework. Key messages included:
      • three letters have issued to trustees since December 2018,
      • 17 industry engagements around how the ATO will work through the Operational Framework with the super industry specifically around gateways
      • looking to align to GNGB and meeting the ISO standards by 31 December 2019
      • received 80 responses so far from DSPs and18 have indicated they don’t meet the requirements and do not need to do anything.
    • Members agreed that the operational framework has landed well and the existence of gateways has been of benefit to industry in this regard.
    • Claire Miller provided members with an update on the ATO’s Digital Identity program and AUSkey transition. Key messages included:
      • there continues to be a need for a strong digital identity and credentials
      • the MyGov id application and RAM together form the platform for the replacement of AUSkey and underpin the digital identity program across government
      • both products are live in private Betas since June 2018 across the business and tax agent portals and we have had over 100 participants through proving their identity, authorising employees and using the credential to log into the portals
      • the private betas are due to wrap up and the MyGov id app will move into a public beta and will be available via the apple app store in May 2019, an android release is also expected to be available in late May 2019
      • plans are underway to assess a browser based solution of the MyGov id credential and identity proofing
      • still working towards a March 2020 AUSkey decommission date, and access manger will also be integrated into the new solution
      • there are currently 1.2 million AUSkey’s in production; however the volume of how many are involved in the operation of super is unknown, information will be provided via the ATO website in the coming weeks regarding what the transition will look like
      • the ATO noted the machine to machine credentials work is underway and are looking at an April 2019 delivery into EVTE, invites can be issued for early access to the environment. Further detail will be available following the working group session.
    • Members noted the importance to bring together broader cross reference of the super industry to share the detail as the AUSkey transition progresses. It was recognised the need for greater visibility on a risk assessment to ensure any potential impacts during the transition process are mitigated and ensure industry are well prepared. Some concerns were also raised regarding the transition process and timing for the gateways as all gateways operate on a model of the machine-to-machine.

    Action item:

    26.03.2019-1

    Due Date:

    April 2019

    Responsibility:

    ATO- Kylie Johnston

    The ATO to provide SSRG members with the membership of the DARG working group and determine if there are any gaps identified to ensure the right industry members are represented.

     

    Action item:

    26.03.2019-2

    Due Date:

    April 2019

    Responsibility:

    ATO- Ty Winmill and Claire Miller

    The ATO to arrange a deeper dive to walkthrough the Digital ID implications and timeframes with the Super industry.

    Reporting to Government Transformation

    • Jason Lucchese provided an update on the final phase of the reporting to government transformation. Key messages included:
      • we are on track with onboarding to the Member Account Transaction Service (MATS) and by the compliance date of 31 March 2019 we are expecting that 95% of industry will be onboard with MATS which represents over 90% of member coverage
      • It was noted there continues to be positive support from industry regarding managing the onboarding process for MAAS and MATS
      • there are a small number of approved deferrals; however no deferrals extend beyond 30 June 2019 and there are transitional arrangements in place for each deferral
      • the enduring business portal solution was deployed in mid-March 2019 and a user guide also released
      • the new superannuation dashboard will be released early April 2019 following some engagement with the SSTC on the screens; the enhancements will also provide visibility of the status for MAAS and MATS services
      • Of interest with respect to information we’ve received on member account changes:
        • between May and 31 December 2018 we identified 3.2 million individual changes had been made to member accounts; these were predominately account phase changes
        • in February 2018 we received 294,000 account change updates which are probably more representative of the monthly changes rate going forward.
      • MAAS and MATS data integrity work is underway and the reconciliation process has identified some gaps between legacy data held and the information funds have reported via MAAS; the ATO is supporting funds to remediate issues where identified
      • it was noted the fund diagnostic reports for 2018 will issue soon and these reports will also highlight differences and shifts in what was reported last year, the rhythm of industry is now more evident
    • Members gave thanks and appreciation to the ATO for their support during the onboarding process and acknowledged the significant achievement of the reporting changes.

    ATO Online Visibility of Super information

    • Graham Whyte provided members with an overview of the recent deployment of changes to ATO Online. Key messages included:
      • the changes to ATO Online deployed in March 2019 were to reflect the expanded data available via MAAS, MATS and STP where individuals and tax agents can view employer contributions reported by funds
      • one of the key changes is the ability for members to see their super guarantee payments made by their employer to their fund
      • as part of the change management strategy extensive consultation was undertaken with funds on the design and established small working groups to work through any issues
      • focus has been to support fund with a number of ATO developed documents have been shared with funds to assist them support their members including ATO call center scripting, Q&A and narrative documents as well as copies of the screen shots
      • part of the communication strategy also included messages to encourage members to self-serve and the ATO is putting in place a forward communication plan to uplift engagement through MyGov, industry to be kept informed
      • it was suggested there should be a clearer message for defined benefit fund members advising the inability to view contributions
      • a post deployment meeting has been held with funds with feedback from funds indicating the deployment was successful and it was confirmed that funds who have on boarded to MAAS and MATS should be able to view SG payments within a 48 hour window.

    Extension of SuperStream rollovers to SMSFs

    • Tracie Crowden provided members with an update on the extension of SuperStream rollovers to SMSFs. Key messages included:
      • An out of session SSRG meeting was held on 5 March 2019 to walk through the design and controls for bringing SMSFs into SuperStream rollovers. It provided a good opportunity to assure industry confidence that the ATO isn’t only looking at the rollover transaction but also the SMSF segment more broadly putting in additional layers of control and preventative alerts and notifications to help identify any risks that may be attached to a rollover.
      • Consideration was given to the ability to action any alerts outside of the standard business timeframe. As a result changes have been made include issuing both an SMS an email to members where details have been changed within a 24/7 window.
      • The majority of the technical documentation has now been released. Frequently asked questions have been developed and will be published soon.
      • As the build commences it has identified some minor adjustments required to the design. For example the removal of the unique request identifier (URI). A number of design considerations are also being worked through in terms of the use of the SMSF Verification Service and whether this can be used more broadly for contribution payments
      • The next steps will focus on the build process and looking at the onboarding and testing environment. The ATO will also be looking at how to support industry to partner with other funds to test and transition to the rollover message.
    • Members queried what contingencies are in place to manage any potential weaknesses in the system. Conversations are underway to address this. It was noted an issues register is in place and will be shared with the group.

    Action item:

    26.03.2019-3

    Due Date:

    April 2019

    Responsibility:

    ATO- Tracie Crowden

    The ATO to provide members with a list of current issues relating to the SMSF rollovers v3.

    GNGB program of work

    • Sarah O’Brien provided an update on the current GNGB program of work including the recent finalisation of the audit reporting against the security requirements process.

    Future arrangements of the SuperStream Reference Group

    • Jason Lucchese highlighted this is the final SSRG meeting and the closure of the SSRG is part of a broader review currently underway across the ATO to reassess industry consultation and co-design requirements.
    • It was noted the review is not about moving away from engagement with industry but to ensure we have the right groups in place and they are fit for purpose.
    • Given the shift in focus away from SuperStream specific delivery, the focus is now to look at the converging and intersecting work across a broader ecosystem, it is timely to refocus.
    • A number of committees have already closed with others in the processing of transitioning to a new arrangement.
    • The ATO will advise industry of the new arrangements once determined with the new engagement model to be implemented from July 2019.
    • Members acknowledged the need to refocus engagement across the super industry and the interactions with the ATO.
    • Members agreed the SSRG has be a valuable and useful forum and noted existing arrangements had good composition of membership across industry and government that provided the ability to work together to come up with the best solutions for industry.
    • James O’Halloran thanked members for their dedication, contribution and discretion to the SSRG.

    General business

    • All tabled papers were taken as read.

    Organisation and role

    Members

    Deputy Commissioner, Superannuation - ATO

    James O’Halloran

    (Co-chair)

    General Manager - Link Group

    Graham Sammells

    (Co-chair)

    Team Leader, Service Recovery - Sunsuper

    Ben Sommer

    Director, Global Transaction Services - Westpac

    Emma Dobson

    Senior Consultant - ASFA

    Paul Larsen

    Group General Manager, Corporate Development - IOOF

    Julie Orr

    Principal Business Analyst - Class

    Mike Denniss

    Manager, Scheme Administration - CSC

    Lex Dransfield

    Superannuation Specialist, Industry & Technical Services - APRA

    Sacha Vidler

    Executive Officer - Gateway Network Governance Body

    Sarah O’Brien

    Principal Business Analyst - Class

    Mike Denniss

    Deputy Commissioner, Enterprise Capabilities - ATO

    Matt Hay

    Assistant Commissioner, SuperStream Delivery - ATO

    Jason Lucchese

    Additional attendees

    Assistant Commissioner, Superannuation – ATO

    Graham Whyte

    Director, Reporting to Government Design - ATO

    Tracie Crowden

    Director, Data Standards and Service Unit - ATO

    Ty Winmill

    Director, SuperStream Governance - ATO

    Sheridan Harvey

    Assistant Commissioner, Digital Delivery - ATO

    Michael Rowell

    Director, Digital Delivery - ATO

    Claire Miller

    Director, Digital Partnership Office - ATO

    Kylie Johnston

    A/g Director, Readiness and Implementation - ATO

    Mark Ely

    Assistant Director, Readiness and Implementation – ATO

    Julene Vanthoff

    Apologies

    Organisation and Role

    Members

    Associate Director, Workplace Relations - ACCI

    Dick Grozier

    Head of Customer Service - SunSuper

    Trevor Govender

    General Manager, Scheme Administration - CSC

    Philip George

    Executive Manager, Policy and Research - AIST

    David Haynes

    Executive Officer - ASFA

    Hans van Daatselaar

      Last modified: 14 May 2019QC 55493