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  • Tax Profession Digital Implementation Group key messages 20 February 2020

    AUSkey – myGovID update

    The ATO is unable to extend the AUSkey decommission date. When AUSkey was developed, the end date was hard coded. The date is 12 noon 30 March 2020, however there is planned maintenance on some systems over the weekend of the 28–29th of March, so the ATO is asking practitioners to have transitioned to myGovID and Relationship Authorisation Manager (RAM) by close of business 27 March 2020.

    A solution to the problem for corporate trustees linking multiple ABNs is imminent. The current solution for linking up to three ABN’s remains in place, and an online process for greater than three is being developed and will be released shortly.

    Access manager remains in place and the functionality is unchanged. Practitioners are encouraged to clean up information in the Australian Business Register to ensure a smooth transition.

    There are a range of services being delivered on 13 March 2020, including expanding the number of document ID types and a solution for overseas staff to meet a basic level of access. Visa document verification will be available from June 2020.

    The ATO will continue to work with software developers and practitioners to co-design solutions for staff accessing online services for agents out of hours and/or offsite. Audit logs will be available in June 2020 and will be retrospective.

    To assist the transition the ATO has put in place a range of support services to help practitioners’ transition to the myGovID authentication. Support includes:

    • A comprehensive end-to-end user guide specifically for tax professionals and a troubleshooting page for tax professionals has been published on the ATO website.
    • The latest news and updates on the transition to myGovID for tax professionals are regularly published in the Tax professional newsletter.
    • Over 3,500 emails have been issued to tax and BAS practices, inviting them to make an appointment via an online booking tool. ATO field staff have been trained in myGovID and RAM to offer hands-on support to assist practices to transition. A drop-in centre has been piloted in Albury.
    • ATO Senior Executives have presented at various expos and conferences introducing myGovID and RAM, explaining the transition process, and listening to the key issues facing the profession.
    • The AUSkey transition was included in the topics covered in 24 open forums in the second half of 2019 and will continue to remain a focus in 2020. MyGovID and RAM was considered the most important and relevant topic covered by attendees.
    • In September 2019 a series of instructional videos were published to the ATO website that explain the AUSkey transition and how to set up myGovID and RAM.
    • During December 2019 the ATO issued emails directly to AUSkey holders about the transition.
    • In January 2020 the ATO started to make targeted phone calls to help practitioners with the transition process.
    • The ATO has hosted three livestream events addressing the AUSkey transition, where viewers are able to submit questions during the event. Recordings are available on the ATO website.
    • Where frontline ATO staff are not able to resolve problems there are other teams available to help with troubleshooting and technical support. These teams are set up to provide support via email, phone and web sharing sessions.
      Last modified: 02 Mar 2021QC 64925