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  • Protecting yourself during recovery

    We know it’s important to get your property back to normal as soon as possible. There are a few things to keep in mind to protect yourself.

    Engaging builders and contractors

    While we closely monitor activity in disaster-affected areas to ensure the community is not being taken advantage of by businesses undertaking repair and reconstruction work, you can take steps to protect yourself as well.

    • Make sure the tradespeople you choose are genuine and licenced to do the work. The Australian Competition and Consumer CommissionExternal Link has details of what to look out for. Ask for references and check with the relevant state or territory authority to ensure the builder or contractor is appropriately licensed.
    • Genuine businesses have an Australian business number (ABN) quoted on their invoices and documentation. If you're engaging builders or contractors to undertake repair and reconstruction work, check ABN LookupExternal Link to make sure they're a genuine business. Businesses should not charge GST unless they are registered for GST.
    • Request a written contract or tax invoice before work starts and get a receipt for your payment. This will help protect against issues with insurance, warranties, consumer rights and government regulations.
    • Ensure any tax invoices you receive include the minimum requirements, particularly if you want to claim GST credits.
    • If you have concerns about work performed or feel you have been overcharged, you can contact your state or territory consumer authorityExternal Link.
    • If you know of or suspect phoenix, tax evasion or Shadow economy activity, you can report it to the Tax Integrity Centre by:
      • completing the tip-off form (the form is also available in the contact us section of the ATO app)
      • calling the Shadow Economy Hotline on 1800 060 062.

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    Last modified: 21 Sep 2020QC 63717