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  • More time to lodge, pay and respond

    In the days and weeks following a disaster we understand your tax responsibilities are not the most important things on your mind. We can work with you to meet your obligations.

    If you've lost your tax file number (TFN) or other tax documents during a disaster, we will verify your identity using other information when you contact us.

    On this page:

    Major disasters

    Phone our Emergency Support Infoline on 1800 806 218 to discuss what support options are available for your circumstances.

    Other disaster situations

    If you have experienced a personal disaster such as a house fire or sewage leak, we can help.

    You can discuss your circumstances with us by phoning 13 11 42 between 8.00am–8.00pm, Mon–Fri (local time) except national public holidays.

    Your registered tax or BAS agent can also apply for further help via Online services for agents.

    Registered agents

    If you're unable to lodge tax returns, activity statements or other forms on time because the disaster affected you or your clients, we can help.

    See also:


    If you're an employer and you're unable to pay super for your employees on time, we have additional information to help you.

    See also:

    Making payments

    If you’ve been affected by a major incident or natural disaster, we’ll work with you to help you sort out your tax affairs.

    We’ve got a range of payment support options available for individuals, businesses and not-for-profits, including payment plans. If you've been working as a volunteer assisting people affected by a disaster, we may be able to give you more time to pay.

    If you own a business, you may be able to vary your PAYG instalment if there's a significant change in your income or tax situation.

    Phone us on 1800 806 218 to discuss the support options available to you, depending on your situation.

    See also:

    Our letters

    We generally stop sending correspondence to areas affected by major disasters.

    You can phone us on 1800 806 218:

    • if you are expecting mail from us and don't receive it – we will ensure redirection of your mail to you
    • if you receive mail from us but you're not ready to deal with it right away – we can usually provide extra time so you can deal with more immediate things first
    • once you're ready to focus on your tax affairs, to discuss your circumstances and the best way we can help you
    • about damaged or destroyed letters or other tax documents – we can help you to reconstruct your tax records.

    See also:

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    Last modified: 08 Apr 2021QC 21523