4.6 Compensation and your review rights

If you can show that our administration has been defective and that it has caused you financial loss, refer to applying for compensation. You can also phone our toll-free compensation assistance line on 1800 005 172 to discuss your options.

Internal review of compensation decisions is offered in limited circumstances where claimants can provide new information. There is no statutory or administrative requirement for this.

If you are not satisfied with our compensation decision, you can request the Commonwealth Ombudsman review the matter.

    Last modified: 07 Sep 2015QC 26517