What we can do

    We will assess and determine the nature of the concern based on the complexity, sensitivity and risk of the matter raised.

    We aim to address workplace concerns early, by dealing directly with you and the source of your concern.

    The People Helpline can provide assistance and escalate to specialists trained to resolve the issues you are experiencing.

    We offer a range of services and tools to assist you and your manager to resolve workplace concerns. You can email the People Helpline or phone 13 15 50, or phone EAP on 1300 361 008 to discuss your options.

    We use alternative dispute resolution processes such as:

    • mediation
    • conflict resolution
    • facilitated discussion to resolve workplace concerns.

    If the matter is too complex or cannot be resolved at an early stage, we may need to investigate further. to work out what has occurred.

      Last modified: 07 Sep 2015QC 26517