Employee concerns and disputes
We have dispute avoidance and settlement procedures in our Enterprise Agreement that emphasise the importance of discussions between the employee and their manager.
We acknowledge allegations and complaints as quickly as possible (in most cases within five days) and approach all complaints and allegations with an open mind.
We explore dispute resolution options with those in dispute and explain the reasons for any decisions we make, unless there are specific reasons why we cannot do so. For example, allegations of criminal behaviour or whistle blowing have formal and structured responses which must comply with the relevant standards.
We recommend appropriate changes to address any systemic or other problems identified during the dispute.