If we cannot agree
If we are still unable to resolve the issues in dispute we may also:
- use other dispute resolution processes, which may include engaging a dispute resolution practitioner to assist us to resolve the dispute
- discuss settlement with you under our Code of Settlement Practice if it is a tax dispute
- involve one of our debt officers who will work with you where the dispute is primarily about your inability to pay a debt to us.
Whatever the type of dispute, we need to work together to gain a full understanding of your circumstances and ensure that we have applied the law correctly. By pursuing this course we may be able to resolve the dispute or at least narrow the issues for potential external review.