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  • Dispute Assist

    Dispute Assist is a free service to help individuals and small businesses with the dispute process.

    We recognise some taxpayers involved in an objection or dispute process may require support, including those:

    • who are unrepresented
    • with significant or exceptional personal circumstances.
    On this page: 

    When we can help

    Dispute Assist can support you if:

    • you have lodged an objection
    • your objection (dispute) isn't being lodged by a formal representative or you no longer have a representative (for example, an accountant, tax agent or legal representative)
    • you indicate that you are suffering from significant or exceptional circumstances.

    How we can help

    An experienced Dispute Assist guide will be assigned to assist you through the dispute process and work towards resolving your dispute.

    A Dispute Assist guide is independent from your objection or dispute process. The independent guide will:

    • connect you with the right people so your dispute can be resolved as early as possible
    • ensure all options have been explored in resolving your dispute
    • provide assurance that your dispute has been handled fairly
    • assist you to access services to help you move forward.

    Taxpayers have given us positive feedback about Dispute Assist and said it made the dispute process easier to understand.

    How to apply for Dispute Assist

    If you haven't yet lodged an objection form and would like to be considered for Dispute Assist, outline your personal circumstances in the space provided on the objection form at Question 9b.

    For more information, and to discuss your eligibility for the service, contact DisputeAssist@ato.gov.au

    Last modified: 27 Jul 2021QC 56404