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  • Individuals with serious hardship

    If you're experiencing serious hardship, we may be able to assist by:

    • releasing you from some, or all, of your tax debt
    • processing your tax return as a priority.

    You're considered to be in serious hardship when unable to provide the following for yourself, your family or other dependants:

    • food
    • accommodation
    • clothing
    • medical treatment
    • education
    • other basic necessities.

    Factors contributing to serious hardship generally include family tragedy, financial misfortune, serious illness, impacts of natural disaster and other serious or difficult circumstances.

    Evidence of serious hardship – individuals

    You may be asked to provide recent evidence to support your claim of serious hardship, including:

    • official eviction notice (not a warning of possible eviction due to rental arrears)
    • pending disconnection of essential services, like water, electricity, gas (does not include mobile phone or internet bills)
    • notice of impending legal action
    • letter from charitable organisation regarding loss of employment or inability to provide for basic necessities
    • bank notice for example, overdraft call or mortgaged property repossession
    • overdue medical bills
    • letter from doctor verifying the inability to earn an income due to illness or caring for a sick family member
    • final notice from school regarding payment of mandatory fees
    • funeral expenses
    • repossession notice of essential items, like a car or motorcycle.

    We take many factors into account when assessing your claim for serious hardship. Providing one or more of items listed above may not necessarily result in you being granted serious hardship status.

    In some cases, these requirements may change, depending on your individual circumstances.

    Find out if you qualify for hardship assistance

    You can see whether you may qualify for serious hardship assistance by going to:

    You can also phone us on 13 11 42 to discuss your situation.

    If you don't qualify for serious hardship assistance, there are other ways we can help you with your financial difficulties.

    See also:

    Last modified: 08 Jan 2019QC 51693