During the year the government appointed a new Commonwealth Ombudsman and Deputy Ombudsman.
In 2010-11 the Commonwealth Ombudsman:
- referred 238 investigations to us
- referred 860 investigation briefs to us
- made a finding of administrative deficiency in 10 investigations. Every six months we report to the Ombudsman on our progress in implementing recommendations
- published a report in September 2010, Resolving tax file number compromise, regarding our administration relating to taxpayers whose tax file numbers have been compromised; the report is summarised in Appendix 6.
The Ombudsman did not complete any own-motion investigations relating to us in 2010-11.
At 30 June 2011, one Ombudsman own-motion investigation involving us was in progress. The investigation is into certain aspects of the administration of the joint-agency taskforce Project Wickenby.