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  • Form Client 5 electronic forms

    You can download a number of electronic forms from our website. These forms use Form Client 5 software which validates your data and allows you to save and submit online.

    You must meet system requirements to submit your forms electronically. Alternatively, you can print them out or order a paper form.

    Client 5 forms are very flexible. You can partially complete the form in one session, save it onto the hard drive and/or print the (partially) completed form. You can recall the information in a later session and submit it to us when you're ready.

    Some benefits of using electronic forms include:

    • improved access to current forms
    • reduced storage and disposal costs
    • validation and error correction available online at the time of keying forms
    • on-screen completion assistance available as 'help files' or 'informative messages' for some forms
    • reduced postage, handling and delivery time for forms
    • online confirmation by giving you a receipt number.

    Electronic forms available

    Electronic forms available on our website include:

    Find out about:

    Form Client 5 system requirements

    You must have the following hardware and software to submit an electronically transmittable form to us online.

    If you don't meet these system requirements, you may still be able to download and print the forms, but you will not be able to submit the form electronically.

    Minimum hardware requirements

    • PC with 8 MB RAM
    • 50 MB of free disk space for the form and associated files
    • Direct internet connection – not via a network proxy or firewall server, as these may impede downloading the form files.

    Minimum software requirements

    Operating systems


    Windows: XP/NT/Vista/7/8/10

    Microsoft Internet Explorer Version 7.0 (IE7) or higher
    (with cipher strength of no less than 128 bits)

    Note: Apple and Linux-based computers capable of emulating Windows and using IE 7 or higher and with ActiveX enabled may be able to run the Form Client 5 forms. However this software has not been tested on these types of computer.

    Browsers that do not natively support ActiveX controls are not suitable (for example, Firefox, Chrome, Opera, Safari). Third-party plug-ins may be available that allow running ActiveX, but they have not been tested with Form Client 5 software and are not supported.

    Transmission receipt

    Once you have successfully submitted your form, you will receive a browser message advising you that the transmission was successful. This message includes a unique receipt number to identify your transmission. You should note this receipt number for future reference.

    Proxy servers and firewalls

    Depending on the configuration and security setup on your server, you may experience problems while trying to download or transmit the form within a network environment. If this occurs, we recommended you contact your Network Administrator and discuss other alternatives to enable electronic transmission.

    A firewall has the ability to restrict all access, allow only certain users or websites, and restrict information coming in or going out. Certain services, such as FTP and HTTPS, can be restricted depending on how the firewall is set up in your organisation.

    If you have problems downloading files from the internet, contact your IT security section or internet group within your organisation to find out what file types are restricted. If you have problems submitting data to us, you need to establish whether your organisation allows you to submit using HTTPS. HTTPS is not the same as HTTP and can be turned off while still allowing HTTP submissions.


    If you are experiencing difficulties downloading or transmitting the forms, you can send an email to with the following details:

    • your name and telephone number (with area code)
    • your problem, quoting any error messages you may have received
    • the operating system, browser type and version you are using and whether your computer is part of a network or is a stand-alone unit.

    Next step:

      Last modified: 14 Jul 2020QC 16171