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  • Instructions for using Form Client 5 software

    Form Client 5 software is used by the electronic forms (Form Client 5 forms) available on our website. The software is downloaded with the first form you open and installed on your computer. It is needed to open the form and operate the 'intelligent validation' built into each form and to submit electronically.

    On this page:

    Downloading the software

    The Form Client 5 software allows the electronic forms to be viewed and completed in a browser environment, and it is packaged into a number of cabinet (CAB) files.

    These CAB files are hosted on the ATO web server. They are downloaded and installed on your computer when you first open one of the electronic forms. This is a once-only installation and won't be run again unless the CAB files on the server have been updated.

    For Window XP computers, there are four main CAB files:

    • Adobe Form Control
    • Adobe Script Object Class
    • PLSAddin Class
    • Adobe Soft Font Installer.

    Some forms may require other or additional files.

    For Window 7 computers, the CAB files are unpacked according to the list below:

    • FontInstaller.dll
    • FontInstaller.inf
    • eng.clx
    • eng.lex
    • eng.phn
    • plsspeller.dll
    • plsspeller.hlp
    • PLSSpeller.inf
    • axscrcalc.dll
    • bmpflt32.dll
    • EUCresen.dll
    • FileDlg.dll
    • FormCtl.dll
    • FormCtl.inf
    • gifflt32.dll
    • IEncryption.dll
    • iocom.dll
    • jf4calc.dll
    • jfaddin.dll
    • jfBoiler.dll
    • jfControls.dll
    • jfDataSource.dll
    • jfDateTime.dll
    • jfForceUpdate.dll
    • jfMaskedEdit.dll
    • jpgflt32.dll
    • resourcesen.dll
    • RichEdit.dll
    • SvrCopy.dll
    • tifflt32.dll
    • xftcom.dll
    • XMLSubmit.dll
    • xocom.dll
    • ScriptObject.dll
    • ScriptObject.inf

    Removing the software

    You can remove the Form Client 5 software by following the steps below for Internet Explorer (IE):

    • open the IE browser
    • select Tools on the menu bar
    • select Internet options
    • select the General tab
    • click on the Settings button
    • click on the View Objects button
    • highlight the cab file
    • select File from the menu bar
    • select Remove program file.

    Repeat the last three steps until all the cab files are removed.

    Warning: Do not remove any non-Form Client 5 program files – this could affect other programs on your computer.

    Obtaining an electronic form

    First time user

    You can select from the list of electronic forms or go directly to the download page of whichever form you require. The first time a Form Client 5 form is opened, the software, comprising a number of CAB files, will automatically be downloaded with the form. This one-off download and installation may take more than 20 minutes, depending on your modem and connection speed. You will eventually be prompted to accept the installation of each file.

    Please wait until this process is complete and make sure you answer the prompts by selecting the 'Yes' button. The download will continue even after the form first appears on-screen. You should receive four prompts, more if other files are used in the form, before the download is complete.

    You should only need to do this once as the CAB files will then be installed and used to open any other Form Client 5 forms downloaded from our web site. The next form you use should load in a minute or less.

    Once the CAB files have been installed, a form is very quick to open and this can be done by selecting the form hyperlink on the website, or by double clicking a form that was previously downloaded and saved to disk.

    Saving a blank form

    You can save a copy of the blank form to your local drive for later use once the CAB files are installed properly. To save the form to a local drive:

    • return to the web page for that form
    • use the mouse to right-click on the link
    • select Save target as
    • select the folder in the drive where you want to save the form
    • click on the Save button.

    The blank form will be saved as a file with an .htm file extension. Any data entered into the form will be saved into a separate file with an .xfd file extension.

    Note: To ensure the saved form is up-to-date, check the electronic forms available regularly or sign up to our subscriptions service.

    Opening a form previously saved

    If you have already saved a form it can be used at any time without needing to reconnect to our website.

    To open the form, you can either:

    • use Windows Explorer to locate the form file (for example, C:\My documents\nat3133.htm) and then double click it. This will automatically load your default web browser and load the form
    • open your web browser and select File then Open from the menu. When the 'Open' dialogue box displays, select the Browse button. Locate the form you wish to use (for example, C:\My documents\nat3133.htm), then highlight the form and select Open and then OK.

    Help using the form

    Navigating the form

    You can move around within the form by pointing and clicking with a mouse or by using the tab key. Validation checks built into the form will ensure that all necessary fields have been completed before finishing or transmitting the form.

    Menu buttons

    Each form has several buttons which will appear at the top of Page 1. The layout and types of buttons available will, however, depend on the form and the page of the form being displayed.



    Form help / instructions

    Displays the form help. This help contains detailed data entry information that is specific to this form. There is also a copy of 'How to use the electronic forms'.

    Open data

    Loads a file of previously saved data back into this form.

    Save data

    Saves any data entered on this form to a separate file for later recall. The name of the data file should have a .xfd file extension.

    Print blank / Print form

    Prints a blank copy of this form which can be completed by hand.


    Clears all the entered data.


    Navigates to the next page of the form.


    Navigates to the previous page of the form.


    Privacy information about this form.

    Field help

    Help that is specific to individual fields is available. You can view the field help by positioning the mouse pointer over the active field to display the field help for a small amount of time.

    Mandatory fields

    Each form has some fields (mandatory fields) which must be completed before you can proceed to the next section of the form. If you are using a transmittable form you will be unable to electronically transmit the form until all the mandatory fields are filled. You will receive a warning message advising that the field must be completed. The field(s) will be highlighted with a heavy grey or black border. If you don't complete the field, the form will not be able to be completed and/or transmitted.

    In some instances, the field may only be mandatory if you intend to transmit the form. In such cases, it will be possible to complete the form and to print it, but you will not be able to transmit it electronically.

    Electronic transmission of form data

    Some of the forms allow secure transmission of data to us via the internet, providing all mandatory fields have been completed.

    Note: You will need to ensure that your browser has 128-bit cipher strength and an open internet connection at the time of transmission. For more details, see Form Client 5 system requirements.

    Contact us

    If you have any trouble downloading or using the software please contact us by email at with the following details:

    • your name and telephone number (with area code)
    • your problem, quoting any error messages you may have received
    • the operating system, browser type and version you are using and whether your computer is part of a network or is a stand-alone unit.
      Last modified: 17 Feb 2017QC 16171