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  • Contact details if you are from Norfolk Island

    If you have questions about tax or super, you can contact us in the following ways:


    Norfolk Islanders can use the phone numbers listed below to call us free of charge. When using these numbers, don’t dial the international country code for Australia (+61). Doing so may incur charges at international rates.

    Table 1: ATO phone numbers for Norfolk Island residents

    Phone number

    Nature of enquiry

    13 28 61


    13 28 66


    13 72 86

    Registered tax professionals

    13 11 42

    Debt enquiries

    13 10 20

    Super enquiries

    1300 130 248

    Not-for-profit organisations

    When you phone us, we may ask for your tax file number (TFN) or Australian business number (ABN). You don’t have to tell us these details, but it's easier for us to help you if you do. If you don't have a TFN or ABN, we can help you get one.

    Our phone lines are open from 8:00 am to 6:00 pm (Australian Eastern Standard Time [AEST], or Australian Eastern Daylight-saving Time [AEDT]), Monday to Friday, except national public holidays.

    For more information, see Contact us.

    Self-help phone services

    Our self-help services operate 24 hours a day, every day. We recommend you have your TFN or ABN ready when you call.

    Table 2: ATO self-help phone numbers

    Phone number

    Self-help service

    What you can do

    13 28 65


    • Enquire about the progress of your lodgments
    • Search for your lost super
    • Make a payment arrangement


    13 72 26


    • Lodge your         
      •     NIL activity statement
      •     PAYG instalment annual elections 
    • Make a payment arrangement
    • Enquire about the progress of your lodgments or your ABN application


    1300 720 092


    Order publications and forms, including individual tax return instructions and forms (if you know the full title or NAT number of the publication)

    Write to us

    For most tax-related matters, we have online forms and instructions.

    If your query is not covered by these or by information on our website, you can write to us.

    We respond to most general written enquiries within 28 calendar days. We will contact you if we need more information.


    You can send general enquiries by post to:

    Australian Taxation Office
    GPO Box 9990
    SYDNEY NSW 2001

    Online services for business secure mail

    If you run a business, you can send and receive mail about your business's tax and super affairs using Online services for business. This is the fastest and most secure way you can communicate with us.

    Access secure mail from the Communication menu.

    Social media

    If your enquiry is general and doesn’t divulge personal information (such as your TFN), you can use social media to connect with us for an answer.

    Social media can also keep you up to date with tax and super news and reminders.

    For more information and find us on social media, see Join the discussion online.

    Last modified: 29 Jul 2022QC 47354