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  • Contact details if you are from Norfolk Island

    If you have questions about tax or super, you can contact us in the following ways:


    Norfolk Islanders can use the phone numbers listed below to call us free of charge. When using these numbers, don’t dial the international country code for Australia (+61). Doing so may incur charges at international rates.

    Table 1: ATO phone numbers for Norfolk Island residents

    Phone number

    Nature of enquiry

    13 28 61


    13 28 66


    13 72 86

    Registered tax professionals

    13 11 42

    Debt enquiries

    13 10 20

    Super enquiries

    1300 130 248

    Not-for profit organisations

    When you phone us, we may ask for your tax file number (TFN) or Australian business number (ABN). You don’t have to tell us these details, but it's easier for us to help you if you do. If you don't have a TFN or ABN, we can help you get one.

    Our phone lines are open from 8.00am–6.00pm (Australian Eastern Standard Time [AEST], or Australian Eastern Daylight-Saving Time [AEDT]), Monday–Friday, except national public holidays.

    See also:

    Self-help phone services

    Our self-help services operate 24 hours a day, every day. We recommend you have your TFN or ABN ready when you call.

    Table 2: ATO self-help phone numbers

    Phone number

    Self-help service

    What you can do

    13 28 65


    • Enquire about the progress of your lodgments
    • Search for your lost super
    • Make a payment arrangement


    13 72 26


    • Lodge your       
      •     NIL activity statement
      •     PAYG instalment annual elections 
    • Make a payment arrangement
    • Enquire about the progress of your lodgments or your ABN application


    1300 720 092


    Order publications and forms, including individual tax return instructions and forms (if you know the full title or NAT number of the publication)

    Write to us

    We have online forms and instructions for most tax-related matters. If your query is not covered by these or information on our website, you can write to us.

    Most general written enquiries are responded to within 28 calendar days. We will contact you if we need more information.


    You can send general enquiries by post to:

    Australian Taxation Office
    GPO Box 9990
    SYDNEY NSW 2001

    Online services for business secure mail

    If you run a business, you can send and receive mail about your business's tax and super affairs via Online services for business. This is the fastest and most secure way you can communicate with us.

    Access secure mail from the Communication menu.

    See also:

    Small business live chat

    The small business live chat service is available to answer small business enquiries about your ABN, payment arrangements and activity statements. Hours of operation are 3.00pm–8.00pm (AEST or AEDT) Monday to Friday, and 10.00am–2.00pm (AEST or AEDT) on Saturdays (except public holidays).

    See also:

    Social media

    If your enquiry is general in nature and doesn’t divulge personal information (such as your TFN) – you could use social media to connect with us for an answer. Social media can also keep you up to date with tax and super news and reminders.

    See also:

    Last modified: 12 Apr 2021QC 47354