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  • Communication preferences

    We are committed to improving services for you and your registered tax or BAS agent through tailored and contemporary online services.

    If you use a tax professional, our Communication preferences feature can let you and your agent select where we send ATO communication.

    Communication preferences allows you to have either:

    • all communications sent to you
    • all communications sent to your registered agent
    • some communications sent to you and other communications sent to your registered agent.

    Communication that can be sent electronically

    We send many different types of communications about your tax and superannuation (super) obligations.

    The communication we can send electronically to you or your registered agent falls into the following six broad categories:

    • income tax
    • activity statement related
    • study and training support loans
    • debt
    • superannuation
    • employer and business obligations.

    Where we are unable to send communication electronically, we'll send it to the postal address we have on record for you.

    We will continue to expand the communication we can send electronically.

    Setting your communication preferences

    To set your communication preferences:

    • Your registered agent will ask if you would like to change how you currently receive your communications from us. You can choose whether 
      • your registered agent receives some or all categories of communications we send you
      • you receive some or all categories of communications we send you directly to your myGov inbox or your nominated postal address if you do not have a myGov account.
       
    • You will need to give your registered agent permission to set or change these preferences by providing written authorisation.

    Your registered agent will let us know your preferences.

    Note: If you have more than one tax or BAS agent and you want some of your communications to go to each, you will need to complete an authorisation for each registered agent. For example, you can authorise your BAS agent to receive communications relating to activity statements, and your tax agent to receive communications related to your income tax obligations.

    If you want your communications from us sent to your registered agent, we will send them electronically to their secure digital inbox.

    Written authorisation

    Your registered agent can only set your preferences with your express written authorisation. They will let you know how they want to obtain the authorisation. This could be through email, fax or paper.

    You are required to retain a copy of your authorisation for up to five years depending on your circumstances. We also recommend your registered agent keeps a copy of your authorisation for their own records.

    A BAS agent can only be given authorisation for activity statement related and debt communications.

    How to check your communication preferences

    You can view the communication preferences set on your behalf through myGov.

    To view your communication preferences:

    • log in to myGov and select ATO
    • select My Profile on your ATO online services homepage
    • select Communication
    • select Preferences.

    Setting your own communication preferences

    Currently, you are only able to view your communication preferences.

    If you want to change your communication preferences, contact your registered agent. If you can’t contact them, you can contact us.

    Communication history

    Communication history allows you to view all your communications from us online at any time. This includes any communication we send to your agent on your behalf.

    To view your Communication history:

    • log in to myGov and select ATO
    • select Communication
    • select Communication history.

    You can view communications we have had with you or your registered agent from 1 July 2008. You can search for communication in periods of up to five years.

    Currently, only system generated communication will be displayed. Generally, this means any direct communication you've had with ATO officers won't be displayed. For example, letters sent during the course of a review or audit.

    For a complete list of the digital communications that can be sent to your registered agent's secure digital inbox, see Communication types.

      Last modified: 11 Sep 2020QC 57942