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  • Communication preferences

    We are committed to improving services for you and your registered tax or BAS agent through tailored and contemporary online services.

    We have released a new functionality called 'Communication preferences'. This helps us determine where to send our communications to you.

    Communication preferences allows you to have either:

    • all communications sent to you
    • all communications sent to your registered agent
    • some communications sent to you and other communications sent to your registered agent.

    Communications that can be sent electronically

    We send many different types of communications about your tax and superannuation (super) obligations.

    The communications we can send electronically to you or your registered agent fall into the following six broad categories:

    • income tax
    • activity statement related
    • study and training support loans
    • debt
    • superannuation
    • employer and business obligations.

    We can't send all communications electronically. Where we are unable to send a communication electronically, we'll send it to the postal address we have on record for you.

    We will continue to expand the number of communications we send electronically.

    Setting your communication preferences

    To set your communication preferences:

    • Your registered agent will ask you how you would like to receive your communications from us. You can choose if
      • your registered agent receives communications (see Note)
      • you receive communications in your myGov Inbox
      • communications are sent to your postal address mail if you don't have a registered myGov account.
    • You will need to give your registered agent permission to set these preferences by providing written authorisation.

    Your registered agent will let us know your preferences.

    Note: If you have more than one tax or BAS agent and you want some of your communications to go to each, you will need to complete an authorisation for each registered agent. For example, you can authorise your BAS agent to receive communications relating to activity statements, and your tax agent to receive communications related to your income tax obligations.

    If you elect to have some or all of our communication sent directly to you, where you access them is determined by whether you have a myGov account linked to the ATO. If you do, all electronic communications will be sent to your myGov Inbox. Otherwise they will be sent to your postal address.

    If you want your communications from us sent to your registered agent we will send them electronically to their secure digital inbox.

    Written authorisation

    Your registered agent can only set your preferences with your express written authorisation. They will let you know how they want to obtain the authorisation. This could be through email, fax or paper. You are required to retain a copy of your authorisation for up to five years depending on your circumstances. We also recommend your registered agent keeps a copy of your authorisation for their own records.

    A BAS agent can only be given authorisation for activity statement related and debt communications.

    How to check your communication preferences

    You can view the communication preferences set on your behalf through myGov.

    To view your communication preferences:

    • Log in to myGov and select ATO
    • Select My Profile on your ATO online services homepage
    • Select Communication
    • Select Preferences.

    Setting your own communication preferences

    Currently you are only able to view your communication preferences.

    If you want to change your communication preferences, contact your registered agent. If you can’t contact them you can contact us.

    Communication history

    Communication history allows you to view all your ATO communications online at any time. This includes any communication sent to your agent on your behalf.

    To view them:

    • select Communication
    • select Communication history.

    You can view communications we have had with you from 1 July 2008. You can search for communications in periods of up to five years.

    Currently, only system generated communication will be displayed. Generally, this means any direct communication you've had with ATO officers won't be displayed. For example, letters sent during the course of a review or audit.

    Income tax

    The digital communications for income tax are:

    • Adv – AMIT notice of assessment – EFT
    • Div 293 – Notice of Assessment
    • Income tax – Certainty check – Requirements met
    • Income tax – Individual – Tax receipt
    • Individual income tax – Processing delay advice
    • Lodgment – Early reminder notice
    • Lodgment – Overdue – Final notice
    • Lodgment – Overdue – Reminder
    • New PAYG instalment – Individual / Consolidated group member
    • New PAYG instalment – Introduction
    • New PAYG instalment / Payment options
    • Notice of assessment – Company or Fund – EFT refund
    • Notice of assessment – Company or Fund – Payment due
    • Notice of assessment – Individual or Trust – EFT refund / Payment due
    • Notice of assessment – Individual or Trust – Payment due
    • Notification of a mistake in your income tax return
    • PAYG instalment – Entitlement advice
    • PAYG or FBT Instalment(s) credited after the processing of a return
    • Payment – Superannuation Div 293 tax – Account discharge liability
    • Payment summary – Interest withholding tax
    • Penalty notification – Failure to lodge
    • Penalty payment – Administrative penalty incurred
    • Penalty warning – Lodgment
    • Registration confirmation / update – PAYG instalments allowed
    • Registration confirmation / update – PAYG instalments consolidated group allowed
    • Registration update – PAYG instalments disallowed
    • Statement of account – Payment slip
    • Statement of account – Possible refund
    • Superannuation – Excess concessional contributions – Determination advice
    • Superannuation – Excess concessional contributions – Information sheet
    • Superannuation – Excess non-concessional contributions – Determination.

    The following communication types are no longer sent to your agent's Client mail inbox but will still be visible in Communication history:

    • Notice of assessment – Div 293 tax – EFT refund / Payment due
    • Payment – Superannuation Div 293 tax – Release authority
    • Superannuation – Div 293 tax – Assessment advice.

    Superannuation

    The digital communications for super are:

    • PAYG payment summary – Superannuation lump sum / Departing Australia superannuation payment
    • SHAsa annual statement
    • SHAsa opening account statement
    • SHAsa payment confirmation advice
    • SMSF – Trustee obligation advice
    • Statement of account – Superannuation – EFT refund / payment due
    • Statement of account – Superannuation – Payment slip
    • Superannuation – Nominate active super fund account
    • Superannuation – Unclaimed super money – Rollover benefit statement – Individual
    • Superannuation contribution – Fund/RSA account required
    • Superannuation entitlement overpayment transfer advice individual
    • Superannuation government contribution entitlement paid
    • Superannuation guarantee – Account transfer advice
    • Superannuation guarantee – Overpayment advice – No action required
    • Superannuation guarantee employee entitlements – Company deregistered – Query closed
    • Superannuation guarantee employee entitlements – Debt collection progressing
    • Superannuation guarantee employee entitlements – Employer bankrupt – Investigation closed
    • Superannuation guarantee employee entitlements – Employer debt established
    • Superannuation guarantee employee entitlements – Employer in administration – Investigation closed
    • Superannuation guarantee employee entitlements – Employer in liquidation – Investigation closed
    • Superannuation guarantee employee entitlements – Further information not provided – Query closed
    • Superannuation guarantee employee entitlements – Investigation closed
    • Superannuation guarantee employee entitlements – Investigation progressing
    • Superannuation guarantee employee entitlements – Investigation started
    • Superannuation guarantee employee entitlements – Lapsed time frame – Query closed
    • Superannuation guarantee employee entitlements – Legal action started – Debt collection progressing
    • Superannuation guarantee employee entitlements – Nil recovered – Investigation closed
    • Superannuation guarantee employee entitlements – Not entitled – Query closed
    • Superannuation guarantee employee entitlements – Payment confirmed – Query closed
    • Superannuation guarantee employee entitlements – Query received

    Study and training support loans

    The digital communications for study and training support loans are:

    • Notice of overseas levy
    • Statement of account – Loan account.

    Activity statement related

    The digital communications for activity statement related are:

    • Lodgment – Early reminder notice
    • Lodgment – Overdue – Final notice
    • Lodgment – Overdue – Reminder
    • Registration cancellation – GST
    • Registration cancellation – PAYG withholding and branch
    • Registration confirmation – Fuel tax credit
    • Registration confirmation – GST branch
    • Registration confirmation – PAYG withholding and branch
    • Registration update – GST lodgment cycle
    • Registration update – PAYG withholding payment change
    • We are holding your refund
    • We have finished our Pay As You Go (PAYG) withholding review
    • We have reviewed your Pay As You Go (PAYG) Withholding amounts
    • Your activity statement details have changed

    Debt

    The digital communications for debt are:

    • Confirming your payment plan
    • Debt – additional payment overdue
    • Debt – additional payment overdue multi account
    • Debt – Overdue reminder
    • Debt – Payment demand – Warning
    • Debt – Payment required
    • Debt – Re-engaging overdue debt
    • Debt – Referral notification – Debt collection agency
    • Debt – Warning notification
    • Warning: additional payment overdue
    • Warning: additional payment overdue multi account
    • Your payment plan may default

    Employer and business obligations

    The digital communications for employer and business obligations are:

    • Lodgment – Overdue – Taxable payments annual report
    • Lodgment – Overdue – Taxable payments annual report – Further reminder
    • Notice of assessment – Superannuation guarantee charge – EFT refund
    • Payment – Superannuation guarantee additional charge
    • Payment – Superannuation guarantee charge shortfall
    • Penalty notification – Failure to lodge
    • Statement of account – Payment slip
      Last modified: 21 Apr 2020QC 57942