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  • System maintenance

    The information below provides details of system unavailability as a result of maintenance and system issues affecting our online services.

    Attention

    If you are experiencing a problem outside of the scheduled maintenance periods or receive a system issue or error message, refer to:

    End of attention

    Read more about scheduled maintenance times for:

    Find out more

    For general information about online security credentials go to Register.

    End of find out more

    Outage Alerts

    Attention

    Portals

    The Portals will be unavailable from Saturday 2 May 8.00pm EST until Sunday 3 May 6.45pm EST due to scheduled system maintenance.

    Electronic Lodgment Service (ELS) connectivity issues

    Windows 7 or 8 users may experience connection issues with ELS if you have installed the latest Microsoft patches.

    Microsoft are working on a resolution as a matter of priority and have advised they expect to have a solution within the next couple of weeks.

    If you are affected by this issue and receive the following error “Failed to initialize connection to subsystem”, contact our Technical Help Desk on 1300 139 373 for a workaround.

    SMS

    Tax practitioners who have a valid mobile number registered with us will receive SMS alerts when the portals are expected to be unavailable for an hour or more.

    End of attention

    Scheduled maintenance

    Portals

    The portals will be unavailable at the following times for scheduled system maintenance.

    Scheduled start time

    Scheduled end time

    Saturday 2 May 8.00pm EST

    Sunday 3 May 6.45pm EST

    Saturday 13 June 8.00pm EST

    Sunday 14 June 8.00am EST

    Saturday 11 July 8.00pm EST

    Sunday 12 July 8.00am EST

    Saturday 1 August 8.00pm EST

    Sunday 2 August 8.00am EST

    Saturday 5 September 8.00pm EST

    Sunday 6 September 8.00am EST

    Saturday 3 October 8.00pm EST

    Sunday 4 October 8.00am EDT

    Saturday 7 November 9.00pm EDT

    Sunday 8 November 9.00am EDT

    Saturday 5 December 9.00pm EDT

    Sunday 6 December 9.00am EDT

    During these times you will receive a 'Portal under maintenance' error message if you attempt to login.

    Unplanned outage or system issues

    When unplanned outage or system issues occur, you will receive one of the following messages:

    • 'Portal under maintenance' - appears when attempting to login to the portal if there is a complete unexpected outage to the portal
    • 'System issues' - appears when the portal is available but experiencing a problem which may affect you
    • Error message - appears when an intermittent error occurs.

    Portal functionality

    The portals may still be available but specific portal functions may be unavailable due to overnight system upgrades at the following times.

    Scheduled start time

    Scheduled end time

    Thursday night

    Friday morning

    Saturday night

    Sunday morning

    Online services for individuals

    Our Online services for individuals will be unavailable at the following times due to system maintenance:

    Scheduled start time

    Scheduled end time

    Thursday night

    Friday morning

    Saturday night

    Sunday morning

    As a general guide maintenance is performed between the hours of 12.15am EST to 7am EST on Thursdays and 11.30pm EST to 4am EST Saturdays.

    These times may vary if additional maintenance is required.

    Australian Business Register (ABR)

    Scheduled site maintenanceExternal Link

    • Last modified: 17 Apr 2015QC 27172