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  • Back up, email and restore records and delete your back up

    When you enter records in myDeductions, they're stored on your device. The ATO app doesn’t automatically back up or send your data and photos to us. Therefore, we highly recommend that you regularly back up your data in case you lose or break your smart device.

    If you change your device, you can use back up to transfer your myDeductions records to your new device.

    On this page:

    How to back up

    You can use either the:

    • Back up option on the myDeductions tool
    • your own back up process for your Apple or Android device.

    If you choose to back up your data using the option in the tool, a zip file will be created, which includes:

    • your photos
    • a spreadsheet with all of your data
    • a computer system file that can be used to import your data back into the app
    • a text file with instructions on how to import your back up data back into the app.

    You can:

    Back up to iCloud/Google Drive

    To back up the ATO app to your personal iCloud (for Apple users) or Google Drive (for Android users) account, select Back up on the myDeductions home screen and follow the prompts.

    For Apple users connecting to iCloud is only available for devices running iOS 9.3 or later.

    If you haven’t already connected the tool to your iCloud or Google Drive, do this by selecting:

    • Back up from the myDeductions home screen
    • the Connect to your iCloud/Google Drive link under the Back up button.

    Back up to another location

    To back up your data to another location, for example, a different cloud provider or by email, select the Back up button on the myDeductions home screen:

    • If you haven’t already connected the ATO app to your iCloud or Google Drive, select the Back up button.
    • If you have connected, select the Or back up to another location link.

    How to restore or delete a back up file

    You can restore or delete your back up file from:

    iCloud/Google Drive

    To restore or delete a back up file from your iCloud/Google Drive:

    • Select Back up on the myDeductions home screen.
    • Select the file you want to restore or delete from the list at the bottom of the screen and select the relevant option.

    If you are restoring onto a new device, you need to connect to your iCloud/Google Drive again to access your back up files from within the ATO app by selecting the Connect to your iCloud/Google Drive link on the 'Back up' screen.

    Another location

    Go to the location of your backed up data and select the file.

    Choose the Export or Open file option and then select the ATO app from the list.

    In iOS, if 'ATO' doesn’t appear, you may need to select Open in first.

    In Android, if a list doesn’t display you may have another app set as a default to open zip files with. Clear defaults by going to Device settings, then Apps, then the app it is opening with (for example, ‘My Files’), then select Set as default and Clear defaults.

    Share data by email

    Use this option to email your records to:

    • your tax agent
      • Sending data to your tax agent lets you both see all of your records and trip details (photos are not included).
      • If your tax agent wants a copy of your photos, you'll need to create a back up file to send to them (iOS or Android).
    • an email account for safe keeping
    • a dropbox.

    You can select data for one or multiple financial years to send in one file. myDeductions automatically creates a spreadsheet for you.

    There is no limit as to how many times you can share your data.

    To share by email, select Settings. If you're using an iPhone or Android device, select Share via email and myDeductions will create an email

    Next steps:

      Last modified: 01 Jul 2020QC 46409