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  • Import AUSkey users – Principal Authority

    If you are a Principal Authority (eligible associate listed in the ABR) and you are authorising other users, this explains how to import AUSkey users. You can also create new authorisations.

    The Import AUSkey users feature allows you to create authorisations based on existing AUSkey details and enables you to import multiple AUSkey users at a time.

    Media: How to import AUSkey users in RAM External Link (Duration: 03:45)

    Principal Authority or Authorisation Administrator

    You need to be the Principal Authority or Authorisation Administrator to import AUSkey users.


    • You do not need an AUSkey to perform these actions.
    • You can only import active Administrator and Standard AUSkeys. Inactive, cancelled or revoked AUSkeys cannot be imported.
    • For each ABN, you can only import one AUSkey per person (some users may have multiple AUSkeys for the same ABN).
    • The AUSkey user's full name provided must match their myGovID digital identity.
    • You should use an email address the user can access. The authorisation request will be sent to this email (this does not have to match their myGovID email).
    • Access manager permissions will be carried over when the AUSkeys are imported into RAM. It is recommended you check these permissions are up to date.
    • The user is required to access RAM to accept the authorisation.
    • You cannot import Device AUSkeys.
    • A maximum of 100 AUSkeys can be imported at a time. If the number of users you wish to import exceeds this limit, you’ll need to repeat the following instructions multiple times.

    Steps to import users

    Step 1

    Go to Relationship Authorisation ManagerExternal Link.

    Step 2

    Enter the email address linked to your myGovID.

    A code will appear. Open myGovID on your smart device, log in and enter the 4 digit code into the pop-up within the app. Tap Accept.

    See also:

    Step 3

    Select Manage authorisations to be redirected to view all the entities you can act for.

    Step 4

    Select the business you would like to import AUSkey users for.

    Step 5

    The Manage authorisations page will be displayed with a list of all the authorisations for the business. Select Import AUSkey users.

    Step 6

    Use the selection criteria to search for the AUSkeys you wish to import.

    Select the users you wish to import by selecting the checkbox beside each user, or check Select all.


    • Existing AUSkey access and permissions will be carried over to RAM.
    • You will need to import standard and administrator AUSkeys separately as different permissions will apply to these representative types.
    • Up to 100 users can be imported at a time.


    If you would like to save or print a copy of the AUSkey search results, select Export.

    A list of the selected AUSkeys will be downloaded in a table format.

    This will make it easier for you to review the current AUSkey

    Step 7

    Select Continue to move to the update details screen.

    The update details screen allows you to:

    • update the name, email address, and access duration associated with Standard AUSkeys
    • update the email address and access duration associated with Admin AUSkeys.

    If an Administrator AUSkey user’s name does not match the full legal name they used to set up their myGovID, you will need to create a new authorisation for them.


    • The business representative's name must match the name linked to their myGovID.
    • The email address entered here does not have to match the email linked to their myGovID. For example, you can choose to use their business email address instead.

    Step 8

    Select the level of access for each government agency. Click Continue.


    • Administrator AUSkey users will be given full access and become Authorisation Administrators in RAM by default. Authorisation Administrators have the ability to manage (create/view/edit/remove) authorisations.
    • Standard AUSkey users will be given custom access and become Authorised Users in RAM by default. Custom access gives the user the same permissions that they're authorised for in Access Manager.

    Note: Additional government agencies will use myGovID and RAM in the future.

    When a new government agency becomes available in RAM, existing users (including Authorisation Administrators) will have their access level for that agency set to ‘None’ by default.

    Step 9

    The summary screen is displayed. Review details and select the checkbox to declare you understand and accept the declaration. Click Submit. Once submitted, an authorisation request will be sent via email to each user.

    Step 10

    A confirmation notification is displayed. Click Continue.

    Step 11

    The confirmation screen will display with a summary of successful and/or failed authorisation requests. Authorisations will remain as ‘pending’ until they are accepted by the user.

    All imported users will be sent an email with a 6-digit authorisation code. The representative will need to accept the authorisation within seven days to complete the Import AUSkey process.

    Click Continue to be returned back to the Manage authorisations screen.


    • The AUSkey user has seven days to accept their authorisation before the code expires. After seven days, the Principal Authority or an Authorisation Administrator will need to re-issue the authorisation request.
    • No error will display for an incorrect name or email address.
    • Once an AUSkey has been imported into RAM, it cannot be imported again.

    Error messages

    If any AUSkeys failed to be imported, an error message will be provided.

    Possible errors

    Error message


    The AUSkey information provided during importation is incorrect. Review the AUSkey data and update accordingly

    This can occur when the name of an AUSkey user has been changed significantly from the original name. If this occurs, create a new authorisation for the user.

    The AUSkey that you are trying to import already exists in RAM.

    This can occur when an AUSkey user has recently been imported by another Authorisation Administrator.

    Next steps:

    See also:

    Last modified: 04 Feb 2020QC 61324