• Contact us

    You can phone us for help if you are still experiencing difficulty accessing or using our online services after checking:

    • Technical support – for known system issues
    • System maintenance – for scheduled and unscheduled outage information.
    Service contact details

    Service

    Contact details

    AUSkeyExternal Link

    1300 287 539

    General enquiries
    8.00am to 6.00pm, Monday to Friday

    Technical support
    7.00am to midnight, Monday to Friday and 10.00am to 4.00pm, Saturday

    Extended hours for October 2017

    7:00am to midnight Monday to Friday and 10:00am to 5:00pm Saturday and Sunday

    myGovExternal Link

    13 23 07

    7.00am to 7.00pm, Monday to Friday

    ATO online services for individuals

    13 28 61 option 5

    8.00am to 8.00pm, Monday to Friday

    10.00am to 4.00pm, Saturday

    ATO online services for business (including Access Manager)

    13 28 66 option 1

    8.00am to 8.00pm, Monday to Friday

    ATO online services for registered agents  

    13 72 86 FKC 3 3

    8.00am to 8.00pm, Monday to Friday

    myTax

    13 28 61

    8.00am to 8.00pm, Monday to Friday

    10.00am to 4.00pm, Saturday

    Electronic commerce interface (ECI) – for business and tax practitioners

    Technical Help DeskExternal Link

    1300 139 373

    7.00am to 12.00 midnight, Monday to Friday and 10.00am to 4.00pm, Saturday

    Extended hours for October 2017

    7:00am to midnight Monday to Friday and 10:00am to 5:00pm Saturday and Sunday

    Electronic lodgment service (ELS) – for tax agents

    Technical Help DeskExternal Link

    1300 139 373

    7.00am to midnight, Monday to Friday and10.00am to 4.00pm, Saturday

    Extended hours for October 2017

    7:00am to midnight Monday to Friday and 10:00am to 5:00pm Saturday and Sunday

    Nominate and maintain an online software provider – for business and tax practitioners

    1300 85 22 32

    8.00am to 8.00pm, Monday to Friday

    Register as an accredited online software provider – for software providers

    SBR service desk

    1300 488 231

    8.00am to 7.00pm, Monday to Friday

    Extended hours for October 2017

    8:00am to 10:00pm Monday to Friday and 10:00am to 5:00pm Saturday and Sunday

    Last modified: 11 Aug 2017QC 40970