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  • When you can't log in to your myGov account

    You won't be able to access your myGov account and ATO online services if you don't have the device you use to:

    • receive security codes by SMS
    • generate security codes in the myGov Code Generator app.

    You will need to create a new account and link to the ATO again.

    This can happen if you:

    • changed phone numbers
    • went or moved overseas and no longer have access to your Australian mobile number
    • deleted the myGov Code Generator app.

    On this page:

    Creating a new myGov account

    When you create a new myGov account and relink to the ATO, your ATO record will be the same.

    You can use a different email address when creating your new account. Alternatively, you can use the same email address, but you will need to phone the myGov helpdesk. You will need to ask to have your email address released.

    If you are calling from Australia, you can phone the myGov helpdesk on 13 23 07, option 1.

    If you are calling from outside Australia, you can phone the myGov helpdesk on +61 1300 169 468.

    See also:

    Using the myGov code generator app

    The myGov Code Generator app allows you to sign-in to myGov using a security code generated in the app.

    You can download the app from the App Store or Google Play. You can only register the app to one device.

    We recommend the myGov Code Generator app if you:

    • don't have an Australian mobile number
    • are going overseas and won't have access to your Australian mobile number
    • have limited mobile reception

    You can download the myGov code generator app while you're overseas. However, we recommend you set up the app or update your myGov sign-in option from SMS codes to the app before you travel.

    If you delete the app or lose the device with the app, you will lose access to your myGov account.

    Find out about:

    Last modified: 01 Oct 2020QC 63819