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  • Help getting back on track

    If you are struggling to manage your tax obligations or pay your tax, we can work with you to find a solution tailored to your situation and help you get back on track.

    If you’re having trouble, it’s better to contact us early – but It’s never too late to speak with us.

    I can't lodge on time

    While it’s important to lodge on time, we understand there may be circumstances where you can’t.

    If you use a registered tax or BAS agent to lodge on your behalf, you may have a different due date.

    We encourage you to contact us, or speak with a tax practitioner, as early as possible.

    Depending on your circumstances, we may be able to defer your lodgment.

    Phone us on 13 11 42 between 8.00am and 6.00pm, Monday to Friday, to discuss your situation.

    I can't pay my tax bill

    Even if you can’t pay on time, it’s important to lodge your activity statements or tax returns on time. This will show us you’re aware of your obligations and doing your best to meet them.

    Depending on your circumstances we may be able to:

    • set up an affordable payment plan (you may be able to do this using the ATO online services)
    • fast track any tax refund you are owed
    • defer a compulsory repayment –for example, Higher Education Loan Program
    • prevent any tax refund you may be due to receive from being used to pay debts with other government organisations
    • in special circumstances, we can release you from paying some taxes if paying the taxes would cause serious hardship.

    Phone us on 13 11 42 between 8.00am and 6.00pm, Monday to Friday, to discuss your situation.

    See also:

    Support during serious hardship

    You are considered to be in financial hardship if you’re unable to provide necessities such as food, accommodation, clothing, education and medical treatment for yourself, your family or other dependents as a result of situations such as:

    • loss of employment
    • housing crisis
    • facing eviction or disconnection of essential services such as water, electricity or gas
    • marriage or relationship breakdown severely affecting your financial circumstances.

    If you're experiencing serious hardship, we may be able to assist by:

    • releasing you from some, or all, of your tax debt
    • processing your tax return as a priority.

    See also:

    Last modified: 15 Mar 2021QC 62921