Online security

We take the security and privacy of your personal information very seriously. We have steps in place to keep your personal information safe when you do business with the ATO, and help for you to report a concern.

Staying safe online

To help you stay safe online, we will not:

  • ask you for your TFN or bank details via email or SMS
  • contact you using social media sites like Facebook or Twitter to ask for your personal information
  • send you an email from an unsolicited email address
  • provide your personal information to anyone without your consent, unless the law permits us to do so
  • communicate with you on behalf of another government agency.

See also:

Securing your information

We encourage you to use our online services, so please know that we keep your personal information safe by:

  • confirming your details when you contact us as a precaution
  • having a range of systems and controls in place to ensure your data and transactions with us are secure and safe
  • logging all accesses to your personal information, which will identify unauthorised behaviour.

See also:

Tips to stay safe online

  • Be cautious when clicking on hyperlinks embedded in SMS and emails. Do not click on links or attachments in emails from unknown sources.
  • You should always access our online services via or Link or the ATO app.
  • If you are unsure about the legitimacy of a myGov notification you have received, you should go directly to the myGovExternal Link homepage, sign in to check your Inbox and phone us.
  • Make sure you keep your tax file number (TFN) and passwords secure. Don't share your password with others and never reply to emails with your password or other sensitive information, such as your TFN, including to prospective employers. We recommend you change your passwords regularly.

For more information about ways you can keep safe online go to:

How to report ATO-related scams

You can report an ATO-related scam by phoning us on 1800 008 540 if:

  • you're unsure of the legitimacy of a communication claiming to be from the ATO
  • you have received fraudulent communication (claiming to be the ATO or on behalf of the ATO)
  • you think you have been a victim of a tax related scam.

If you would like to report an SMS or email scam to the ATO, please forward the entire email/screenshot of the SMS to

If your TFN has been stolen or you suspect misuse, please phone us on 1800 467 033 between 8.00am and 6.00pm, Monday to Friday.

If you have been a victim of cybercrime/want to report any cybercrime, please visit the Australian Cybercrime Online Reporting Network (ACORN)External Link. Remember to keep any relevant information about the incident in case police need to contact you for evidence.

Last modified: 21 Mar 2016QC 40958