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  • More time to lodge, pay and respond

    In the days and weeks following a disaster, we understand your tax responsibilities are not the most important things on your mind. We can give you extra time to meet your obligations.

    If you've lost your tax file number (TFN), we will verify your identity using other information, such as your date of birth.

    On this page:

    Lodging returns and other statements

    If you're unable to lodge your return or activity statement, we can give you more time to lodge.

    If you're unable to pay super for your employees on time, refer to Employers affected by disaster.

    Sometimes we use a list of 'affected postcodes' to identify people and businesses in disaster-affected areas. We can then offer extensions to those people with tax obligations due around the time of the disaster.

    If the general extension is not long enough for you, or you need further assistance, phone us on 1800 806 218.

    If you are a registered agent, phone us on 1800 700 724.

    See also:

    Making payments

    If you're having financial difficulties because of a disaster, you can ask for more time to pay your tax debt, interest free. This includes amounts owing on your activity statement.

    If you've been working as a volunteer, assisting people affected by a disaster we may be able to give you more time to pay.

    You may choose to vary your PAYG instalment if there's a significant change in your income or tax situation.

    See also:

    Answering our letters

    We generally stop sending correspondence to areas affected by major disasters. You can phone us on 1800 806 218:

    • if you are expecting mail from us and don't receive it – we will ensure that your mail is redirected to you
    • if you receive mail from us but you are not ready to deal with it right away – we can usually provide extra time so you can deal with more immediate things first
    • once you're ready to focus on your tax affairs, to discuss your circumstances and the best way we can help you.

    Registered agents

    If you're unable to lodge statements on time because you or your clients have been affected by a disaster, we'll give you extra time to lodge. You can phone us on 1800 700 724.

    See also:

    Next steps:

    Last modified: 17 Apr 2019QC 21523