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  • More time to lodge, pay and respond

    In the days and weeks following a disaster, we understand your tax responsibilities are not the most important things on your mind. We can give you extra time to meet your obligations.

    Even if you have lost your tax file number (TFN), we will be able to verify your identity using other information, such as your date of birth, address or bank account details

    Lodging returns and other statements

    If you are unable to lodge your return or activity statement, we can give you more time to lodge.

    If you are unable to pay super for your employees on time, refer to Employers affected by disaster.

    Sometimes we use a list of 'affected postcodes' to identify people and businesses in disaster-affected areas. We can then offer extensions to those people whose tax obligations would ordinarily have fallen due at or about the time of the disaster.

    If the general extension is not long enough for you, or you need further assistance, phone us on 1800 806 218.

    If you are a registered agent, phone us on 1800 700 724.

    See also:

    Making payments

    If you are experiencing financial difficulties because of a disaster, you can ask for more time to pay your tax debt, interest free. This includes amounts owing on your activity statement.

    Similarly, if you have been working as a volunteer, assisting people affected by a disaster – particularly if you have travelled interstate – we may be able to give you more time to pay.

    If you pay your tax under the pay as you go (PAYG instalments) system, you may choose to vary the instalment if there is a significant change in your income or tax situation.

    See also:

    Answering our letters

    We generally stop sending correspondence to areas affected by major disasters. You can phone us on 1800 806 218 in the following circumstances:

    • if you are expecting mail from us and don't receive it. We will ensure that your mail is redirected to you
    • if you receive mail from us but you are not ready to deal with it right away. We can usually give people extra time so they can deal with more immediate things first
    • once you're ready to focus on your tax affairs, to discuss your circumstances and the best way we can help you.

    Registered agents

    If you are unable to lodge statements on time because you or your clients have been affected by a disaster, we will give you extra time to lodge. You can phone us on 1800 700 724.

    See also:

    Last modified: 21 Sep 2016QC 21523