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  • How long do you have to wait for your notice of assessment?

    We aim to process paper tax returns within 50 business days of being received. If you lodged online using myTax, most refunds are processed in two weeks or less.

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    If you sent your tax return by ordinary post, wait seven weeks before phoning to check on our progress with your paper tax return.

    After the waiting period, you can use the automated self-help service on 13 28 65 (available 24 hours a day, every day) to check the progress of your tax return. You will need to key in your TFN using your phone keypad.

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    Can you get your refund faster?

    We may be able to help you get a quicker refund if you are in serious financial hardship. Serious financial hardship means you are unable to provide food, accommodation, clothing, medical treatment, education or other necessities for you, your family or others for whom you are responsible.

    Phone us on 13 28 61 before you lodge your tax return to find out if you are eligible for this faster service. You will need to have your TFN, pension or benefit statement, payment summaries and other papers that show you are in serious financial hardship when you call.

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      Last modified: 01 Jul 2020QC 16302