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  • Become a Tax Help volunteer or open a centre

    Do you need tax help or help lodging your tax return, see Tax Help program.

    If you or your organisation would like to assist people in your community, the Tax Help program is one way you can help. From July to October every year Tax Help volunteers working from Tax Help centres assist people with simple individual tax affairs to lodge online.

    Find out more:

    What does a Tax Help centre do?

    Tax Help centres are located in a range of community venues such as libraries, community centres, multicultural and other community organisations.

    A centre supports volunteers by taking appointments from people seeking Tax Help assistance, coordinating volunteer availability and providing facilities such as power, computer access, internet and a private place to meet with clients.

    More than 600 Tax Help centres are active in capital cities and regional areas across Australia from July to October each year.

    Centres also advertise Tax Help so the community is aware that help is available.

    What does a Tax Help volunteer do?

    Tax Help volunteers guide and encourage clients to prepare and lodge their own tax returns. They help people with simple individual tax matters to lodge their tax returns online with myTax, amendments, and also claims for refunds of franking credits. Volunteers can also help clients create a myGovExternal Link account and link to their online tax account.

    Open a Tax Help centre

    If your organisation is interested in helping members of your local community and can support a volunteer during Tax Time, we will support you to recruit volunteers and operate as a Tax Help centre.

    For more information email us at ceataxhelp@ato.gov.au

    Tax Help referral centre

    If your organisation can't be a Tax Help centre but is interested in helping people with their tax, we can provide you with the locations of Tax Help centres in your area so you can refer your clients to Tax Help services.

    Become a Tax Help volunteer

    You don’t need any special experience to be a Tax Help volunteer. Tax Help volunteers come from all areas of the community with a diverse range of ages and backgrounds. If you can spare a few hours each week between July and October, you can help.

    We will introduce you to myGovExternal Link and myTax and show you how to prepare and lodge tax returns online.

    We will reimburse you for any reasonable out-of-pocket expenses, such as travel and phone calls.

    You can become a Tax Help volunteer if you:

    • are at least 18 years old
    • have lived in Australia permanently for the last two years
    • can use a computer or mobile device
    • meet the requirements of a pre-engagement check (which includes a police records check)
    • can complete training, online and in person.

    Watch

    This video shows Evelyn Jacobsen's experience as a Tax Help volunteer

    Media: [That's how Tax Help helps]
    http://tv.ato.gov.au/ato-tv/media?v=bd1bdiunih5ufhExternal Link (Duration: 01:35)

    You can watch That's how Tax Help helpsExternal Link in full screen on atoTV.

    Volunteer training

    Tax Help volunteers train between March and June each year.

    Training is self-paced and online so you will need access to a computer and the internet.

    An ATO community liaison officer will oversee and guide you through the training and support you once you begin delivering Tax Help in your community.

    How to apply to be part of the Tax Help program

    Applications are open to become a Tax Help volunteer or Tax Help centre for Tax Time 2019–20.

    If you are interested in becoming a Tax Help volunteer or Tax Help centre and would like more information you can send us an email. Email your name, phone number, suburb and state where you live to the Individuals Tax Help team at ceataxhelp@ato.gov.au.Tax Help volunteer applicants should have strong computer and communication skills.

    Last modified: 14 Apr 2020QC 45963