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  • Become a Tax Help volunteer

    Do you need tax help or help lodging your tax return, see Tax Help program.

    If you or your organisation would like to assist people in your community, the Tax Help program is one way you can help. From July to October every year Tax Help volunteers working from Tax Help centres assist people with simple individual tax affairs to lodge online.

    Find out more:

    What does a Tax Help centre do?

    Tax Help centres are located in a range of community venues such as libraries, community centres, multicultural and other community organisations.

    A centre supports volunteers by taking appointments from people seeking Tax Help assistance, coordinating volunteer availability and providing facilities such as power, computer access, internet and a private place to meet with clients.

    More than 600 Tax Help centres are active in capital cities and regional areas across Australia from July to October each year.

    Centres also advertise Tax Help so the community is aware that help is available.

    What does a Tax Help volunteer do?

    Tax Help volunteers guide and encourage clients to prepare and lodge their own tax returns. They help people with simple individual tax matters to lodge their tax returns online with myTax, amendments, and also claims for refunds of franking credits. Volunteers can also help clients create a myGovExternal Link account and link to their online tax account.

    How you can help

    There are two ways you can help. As a community organisation, you could become a Tax Help centre or as an individual you could become a Tax Help volunteer.

    Open a Tax Help centre

    If your organisation is interested in helping members of your local community and can support a volunteer during Tax Time, we will support you to recruit volunteers and operate as a Tax Help centre.

    For more information, email us at

    Tax Help referral centre

    If your organisation can't be a Tax Help centre but is interested in helping people with their tax, we can provide you with the locations of Tax Help centres in your area so you can refer your clients to Tax Help services.

    Become a Tax Help volunteer

    You don’t need any special experience to be a Tax Help volunteer. Tax Help volunteers come from all areas of the community with a diverse range of ages and backgrounds. If you can spare a few hours each week between July and October, you can help.

    We will introduce you to myGovExternal Link and myTax and show you how to prepare and lodge tax returns online.

    We will reimburse you for any reasonable out-of-pocket expenses, such as travel and phone calls.

    You can become a Tax Help volunteer if you:

    • are at least 18 years old
    • have lived in Australia permanently for the last two years
    • can use a computer or mobile device
    • meet the requirements of a pre-engagement check (which includes a police records check)
    • can complete training, online and in person.

    Volunteer training

    Tax Help volunteers train between March and June each year.

    Training is self-paced and online so you will need access to a computer and the internet.

    An ATO community liaison officer will oversee and guide you through the training and support you once you begin delivering Tax Help in your community.

    How to apply to be part of the Tax Help program

    Applications for Tax Help volunteers have closed for Tax Time 2018–19.

    Applications for Tax Time 2019–20 will open March 2020.

    Last modified: 20 May 2019QC 45963