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  • Become a Tax Help volunteer

    Do you need tax help or help lodging your tax return, see Tax Help program.

    If you or your organisation would like to assist people in your community, the Tax Help program is one way you can help. From July to October every year Tax Help volunteers working from Tax Help centres assist people with simple individual tax affairs to lodge online.

    Find out more:

    What does a Tax Help centre do?

    Tax Help centres are located in a range of community venues such as libraries, community centres, multicultural and other community organisations.

    A centre supports volunteers by taking appointments from people seeking Tax Help assistance, coordinating volunteer availability and providing facilities such as power, computer access, internet and a private place to meet with clients.

    More than 600 Tax Help centres are active in capital cities and regional areas across Australia from July to October each year.

    Centres also advertise Tax Help so the community is aware that help is available.

    What does a Tax Help volunteer do?

    Tax Help volunteers guide and encourage clients to prepare and lodge their own tax returns. They help people with simple individual tax matters to lodge their tax returns online with myTax, amendments, and also claims for refunds of franking credits. Volunteers can also help clients create a myGovExternal Link account and link to their online tax account.

    How you can help

    There are two ways you can help. As a community organisation, you could become a Tax Help centre or as an individual you could become a Tax Help volunteer.

    Open a Tax Help centre

    If your organisation is interested in helping members of your local community and can support a volunteer during Tax Time, we will support you to recruit volunteers and operate as a Tax Help centre.

    For more information, email us at ceataxhelp@ato.gov.au

    Tax Help referral centre

    If your organisation can't be a Tax Help centre but is interested in helping people with their tax, we can provide you with the locations of Tax Help centres in your area so you can refer your clients to Tax Help services.

    Become a Tax Help volunteer

    You don’t need any special experience to be a Tax Help volunteer. Tax Help volunteers come from all areas of the community with a diverse range of ages and backgrounds. If you can spare a few hours each week between July and October, you can help.

    We will introduce you to myGovExternal Link and myTax and show you how to prepare and lodge tax returns online.

    We will reimburse you for any reasonable out-of-pocket expenses, such as travel and phone calls.

    You can become a Tax Help volunteer if you:

    • are at least 18 years old
    • have lived in Australia permanently for the last two years
    • can use a computer or mobile device
    • meet the requirements of a pre-engagement check (which includes a police records check)
    • can complete training, online and in person.

    Volunteer training

    Tax Help volunteers train between March and June each year.

    Training is self-paced and online so you will need access to a computer and the internet.

    An ATO community liaison officer will oversee and guide you through the training and support you once you begin delivering Tax Help in your community.

    How to apply to be part of the Tax Help program

    Applications are open for Tax Help centres and volunteers for Tax Time 2018-19.

    If you are interested in becoming a Tax Help volunteer or centre and would like more information, email your name, phone number and suburb and state where you live to Individuals Tax Help ceataxhelp@ato.gov.au by 19 April 2019.

    We are seeking Tax Help volunteers throughout Australia.

    Volunteers are particularly sought in these areas:

    Queensland

    Gladstone

    Rockhampton

    Bundaberg

    Mackay

    Ayr

    Ingham

    Gin Gin

    Biloela

    Emerald

    Cannonvale

    Maryborough

    St George

    Longreach

    Cairns

    Charters Towers

    Mt Isa

    Ipswich

    Laidley

    Gatton

    Toowoomba

    Logan

    Beenleigh

    Springwood

    North Lakes

    Deception Bay

    Strathpine

    Wynnum

    Fernvale

    Forest Lake

    Oxenford

    Sunnybank

    New South Wales

    Albury

    Bateau Bay, Shelley Beach, Killarney Vale

    Byron Bay

    Claymore

    Coffs Harbour

    Coraki

    Darlington

    Dubbo

    Eden

    Forbes

    Gloucester

    Gunnedah

    Inverell

    Kiama

    Lismore

    Macksville

    Macquarie Fields

    Murwillumbah

    Muswellbrook

    Penrith

    Port Macquarie

    Wellington

    West Tamworth

    Yamba

    Young

    Airds, Ambarvale, Campbelltown, Claymore, Macquarie Fields

    Moss Vale, Bowral, Tahmoor

    Carnes Hill, Miller, Green Valley

    Narrabeen, Collaroy, Mona Vale

    Tuggerah, San Remo, Speers Point

    Greenacre

    Rozelle

    Hurstville

    Chester Hill

    Miller

    Fairfield

    Green Valley

    Cabramatta

    Miranda

    Blacktown

    St Clair

    St Marys

    Armidale

    Banora Point

    Bathurst

    Blackheath

    Bowral

    Victoria

    Lilydale

    Yarra Junction

    Seville

    Cranbourne

    Springvale

    Boronia

    Rosebud

    Moe

    Churchill

    Sale

    Warragul

    Stawell

    Long Gully

    Bendigo

    Gisborne

    Northern Territory

    Darwin

    Alice Springs

    Palmerston

    Humpty Doo

    South Australia

    Mt Gambier

    Port Augusta

    Adelaide

    Aldgate

    Aldinga Beach

    Beulah Park

    Black Forest

    Cheltenham

    Christies Beach

    Christies Downs

    Findon

    Glenelg

    Goodwood

    Greenacres

    Hallet Cove

    Hillcrest

    Hilton

    Mawson Lakes

    Oaklands Park

    Park Holme

    Port Adelaide

    Tusmore

    Unley

    Welland (Auslan essential)

    Woodville

    Western Australia

    Beverley

    Bunbury

    Busselton

    Carnarvon

    Esperance

    Greenbushes

    Kalgoorlie/Boulder

    Katanning

    Margaret River

    Narrogin

    PinjarraBaldivis

    Balga

    Bayswater

    Beechboro

    Cannington

    Carine

    Duncraig

    Ellenbrook

    Floreat

    Forrestfield

    Fremantle

    Girrawheen

    Gosnells

    Inglewood

    Joondalup

    Kalamunda

    Kenwick

    Maddington

    Mandurah

    Marmion

    Merriwa

    Midland

    Morley

    Mt Lawley

    Riverton

    Rockingham

    South Perth

    Stirling

    Success

    Thornlie

    Victoria Park

    Last modified: 04 Mar 2019QC 45963